Contacting IBM service and support

Use this information to learn how to contact the IBM® service and support organization.

In general, the term service includes repair of hardware, the ability to ask usage and defect questions about your software, and on-site and remote support for any system concerns through IBM Support.

For up-to-date contact information, visit the Directory of Worldwide Contacts Web site (www.ibm.com/planetwide/) Link outside Information Center.

Type of problem Call
  • Advice
  • Migrating
  • "How to"
  • Operating
  • Configuring
  • Ordering
  • Performance
  • General information
  • 1-800-IBM-CALL (1–800–426–2255)
  • 1-800-IBM-4YOU (1–800–426–4968)
Software:
  • Fix information
  • Operating system problem
  • IBM application program
  • Loop, hang, or message
Hardware:
  • IBM system hardware broken
  • Hardware reference code
  • IBM input/output (I/O) problem
  • Upgrade
1-800-IBM-SERV (1–800–426–7378)