Technical Support

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<p><b>IBM XL Compiler Support</b></p>
<ul>
<li>To open a PMR against the XL Fortran for AIX product, use the <a href="https://www.ibm.com/support/servicerequest&quot; TARGET="_blank">IBM Service Request Tool</a>.</li>
<li>Visit the <a href="http://www.ibm.com/support/entry/portal/Overview/Software/Rational/XL_F…; TARGET="_blank">IBM Support Portal</a> to review FAQs, lists of known problems, fixes, and a wealth of important support information.</li>
<li>To request and track product feature enhancements, visit the <a href="https://www.ibm.com/developerworks/rfe/&quot; TARGET="_blank">IBM RFE Community</a>.</li>
<li>Interact with other compiler users on the <a href="http://www.ibm.com/rational/community/fortran&quot; TARGET="_blank">Fortran Cafe</a> forums and blog.</li>
</ul>

<p><em>Follow IBM Compilers on <a href="http://twitter.com/ibm_compilers&quot; TARGET="_blank"><b>Twitter</b></a> | <a href="http://facebook.com/IBMcompilers&quot; TARGET="_blank"><b>Facebook</b></a> | <a href="https://plus.google.com/103358606615771328469/&quot; TARGET="_blank"><b>Google+</b></a></em></p>
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<strong>Helpful Hints For Obtaining Technical Assistance:</strong>
<p>Before you contact IBM XL Compiler Support, gather the background information that you need to describe the problem. When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information. To save time, know the answers to these questions:</p>

<ul>
<li>What compiler version and fix pack level were you using when the problem occurred? This can be found by compiling with the <strong>-qversion=verbose</strong> compiler option.</li>
<li>Can a source test case be provided to IBM? Can the issue be reduced to a small test case?</li>
<li>Do you have logs, traces, or messages that are related to the problem?</li>
<li>Can you reproduce the problem? If so, what steps and compiler options do you use to reproduce it?</li>
<li>Is there a workaround for the problem? If so, be prepared to describe the workaround.</li>
</ul>

<p>If you have helpful information to diagnose or identify the problem on your system, you can upload this data by following the instructions to <a href="http://www.ibm.com/software/support/exchangeinfo.html">exchange information with IBM Technical Support</a>.</p>

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<ul>
<li>Review technote <a href="http://www.ibm.com/support/docview.wss?uid=swg21084174">1084174: Test Case Reduction Techniques</a>.</li>
<li>Review technote <a href="http://www.ibm.com/support/docview.wss?uid=swg21260804">1260804: Test case preparation for IBM XL compilers support</a>.</li>
</ul>


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