IBM Support

Rational Synergy Interim Fix 1 for 7.2.1.2

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Abstract

IBM Rational Synergy 7.2.1.2_iFix001 has been made generally available and contains fixes to version 7.2.1.2.

Download Description

Table of Contents
Sections Description

The Change history section provides an overview on what is new in this release with a description of any new functions or enhancements when applicable.

The How critical is this fix section provides information related to the impact of this release to allow you to assess how your environment may be affected.

The Prerequisites section provides important information to review prior to the installation of this release.

The Download package section provides the direct link to obtain the download package for installation in your environment.

The Installation instructions section provides the installation instructions necessary to apply this release into your environment.

The Known side effects section contains a link to the known problems (open defects) identified at the time of this release.

Supporting Documentation
Document Description

Click to review the detailed system requirements information for a complete list of hardware requirements, supported operating systems, prerequisites and optional supported software, with component-level details and operating system restrictions.

IBM Knowledge Center provides an entry point to product documentation. You can view, browse, and search online information related to the product.

Click to review a complete list of the defects (APARs) resolved in this release including a list of resolved defects for the entire version family.

Find technical developer content and resources.

Prerequisites

Installation Instructions

Review the installation guide:

Where to Apply this iFix

Apply this iFix to all Synergy installations (CCM_HOME) , clients and cache servers. First install to the machine where the Synergy router daemon is running, then install to other server machines, and finally deploy to client machines and cache servers.


Deliverable Synergy Components Affected

Cache server files affected by the iFix (Applicable only if cache server is installed):

   CCM_HOME/lib/ccmjava.jar

CCM_HOME files affected by the iFix:


All Platforms

  CCM_HOME/lib/ccmjava.jar

  CCM_HOME/lib/tdsjndilib.jar

UNIX & Linux

  CCM_HOME/bin/setup_rds

Microsoft Windows

  CCM_HOME\bin\setup_rds.bat




Installation Instructions (UNIX and Linux)

Before you begin, make sure that you have performed a successful backup of your Synergy installation areas.

Note: This iFix requires that RDS tdsadmin credentials are configured appropriately for authentication through RDS. Failing to do so, would result in authentication not working. Please refer to step 6 for more details. Refer to security bulletin http://www.ibm.com/support/docview.wss?uid=swg21681770 for details on security vulnerability in RDS.

This iFix contains modifications to the software that must be installed in the installation directory (CCM_HOME changes).


This iFix also contains changes for cache server and if there are any cache servers installed then they must be updated (Cache server changes).

Once you have installed iFix 7.2.1.2_iFix001, do not install any individual iFix or Fix Pack that does not clearly state that it may be installed on top of iFix 7.2.1.2_iFix001, unless informed otherwise by Synergy Support.

  1. To install this iFix on UNIX, use the ccm_patch script. If you do not have the ccm_patch script, please download it from the Rational Synergy ccm_patch installer script (ccm_patch) for UNIX. If you have previously downloaded a copy of ccm_patch, please check to see if it is still the most up to date version. If not, download the latest version and discard your previous version. At the time of writing, the latest version of ccm_patch is 47.

    If you have downloaded a newer version, then copy the ccm_patch script to $CCM_HOME/bin in each server installation; make sure it is owned by ccm_root and has execute permission (mode 0755).

  2. In preparation for the following steps, ask all users to exit their Synergy sessions.

  3. If Rational Change or Rational Synergy Integrations are running, shut them down.

  4. Login as user ccm_root and set CCM_HOME to point to your Synergy installation.
    Shut down all Synergy 7.2.1 databases.
    Verify that all users have exited by using the ccm monitor command.

    $ su - ccm_root
    ccm_root$ CCM_HOME=/usr/local/ccm721  
    # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$ ccmdb shutdown <
    dbpath>    # Repeat per database
    ccm_root$ ccm monitor


    Stop the Synergy daemons using the ccm_stop_daemons command.

    ccm_root$ ccm_stop_daemons

    If there are cache servers installed and running, they also need to be stopped. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
    $ su - ccm_root
    ccm_root$ CCM_HOME=/usr/local/ccm721  
    # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$
    cd $CCM_HOME/bin
    ccm_root$
    ./ccm_cache -stop

  5. Update the Synergy installation directory.

    Use the ccm_patch command. The argument to ccm_patch is the full path to the iFix file that you are installing.

    Note that ccm_patch must be run as root, since it needs to set ownership and permissions on the patched files.

    ccm_root$ su
    # CCM_HOME=/usr/local/ccm721    
    # Adjust as appropriate
    # PATH=$CCM_HOME/bin:$PATH
    # export CCM_HOME PATH



    If your database runs on Oracle then set ORACLE_HOME.

    # ORACLE_HOME=/usr/local/oracle   # Adjust as appropriate
    # export ORACLE_HOME


    # ccm_patch <PATH>/7.2.1.2-RATL-RATISYNE-UNIX-IF001.tar.gz
    # exit


    Repeat this command for each installation directory.

  6. Configure RDS tdsadmin user credentials

    Once the installation directory has been updated, configure RDS tdsadmin user credentials as the ccm_root user.


    ccm_root$ setup_rds


    Provide tdsadmin password when prompted.

    Restart the Synergy daemons as the ccm_root user.

    ccm_root$ ccm_start_daemons

  7. If there are cache servers installed, they also need to be updated. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
    $ su
    ccm_root$ CCM_HOME=/usr/local/ccm721  
    # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$
    cd $CCM_HOME/bin


    The tar file will be available in the Synergy run area under the path CCM_HOME/cacheserver

    # cacheserver_patch <PATH>/cacheserver_
    7.2-1.2.001-unix.tar.gz
    # exit


    Repeat this command for each installation directory.

    Once the installation directory has been updated, restart the Synergy cache server as the ccm_root user.

    ccm_root$ ccm_cache -start

  8. Unprotect the databases that were shut down in step 4:

    ccm_root$ ccmdb unprotect <dbpath>

    Repeat for every database that was shut down.

  9. Inform users that they can restart their Synergy sessions.

    This iFix contains a Windows client component. Users of Synergy Windows GUI will be prompted to download the iFix when they start a session. Users of the Windows CLI will be requested to patch their clients by browsing to:
    http://<helpserver>:<port#>/client/Update_7.2-1.2.001.exe


    Alternatively, the executable, Update_7.2-1.2.001.exe, can be distributed to Windows CLI users, so they can execute it directly, to update their client installations.


Post Installation Instructions (UNIX & Linux)

  1. If you have a DCM cluster that has a mix of 7.2 databases with 7.0 or 7.1 databases, then create two attributes on the model object as follows.

    Attribute name            Attribute type  Value

    max_object_name_length    integer           155
    max_object_version_length integer            32

    This will ensure that objects created in the 7.2 database conform to the length restrictions in the 7.0 or 7.1 databases.

  2. The ccm.properties setting ccm.changerequesttool.timeout, which controls the time-out for a Change operation initiated from Synergy, was replaced by a pair of settings:

    ccm.changerequesttool.timeout -- used for operations after Change startup  ccm.changerequesttool.startup.timeout - used for Change startup

    If Synergy users invoking Change operations see errors such as the following in the log files, the time-out values should be adjusted.

    CRCCM4004: An I/O problem occurred while communicating with IBM Rational Change at http://9.39.95.52:8600/central/servlet/com.continuus.websynergy.servlet.CSInterfaceApiServlet The reported error was: java.net.SocketTimeoutException:Read timed out


Reversing the iFix (UNIX & Linux)

If it is necessary to remove the iFix after it was installed, follow these steps. If you have a Windows client, see Reversing the iFix (Microsoft Windows). Before you begin, make sure that you have performed a successful backup of your Synergy databases and installation areas.

  1. In preparation for the following steps, ask all users to exit their Synergy sessions.

    As ccm_root, shut down all Synergy databases that use this installation.

    Verify that all users have exited by using ccm monitor.

    $ su - ccm_root
    ccm_root$ CCM_HOME=/usr/local/ccm721  
    # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$ ccmdb shutdown <dbpath>    
    # Repeat per database
    ccm_root$ ccm monitor


    Stop the Synergy daemons using the ccm_stop_daemons command.

    ccm_root$ ccm_stop_daemons


    If the cache servers are running, they also need to be stopped. (Run the commands on the cache server system, if the cache servers are running on Windows platform, refer the Windows installation section)
    $ su - ccm_root
    ccm_root$ CCM_HOME=/usr/local/ccm721  
    # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$
    cd $CCM_HOME/bin
    ccm_root$
    ./ccm_cache -stop

  2. Restore the installation files from before 7.2.1.2 iFix001

    $CCM_HOME contains a save directory structure that contains all files that were removed or replaced during the iFix installation process. The files are saved with a suffix of _p7.2.1.2.001. In addition, the first time a particular file is saved it will also be saved with an extension of _orig. Replace all files that were updated with this iFix. For a complete list of $CCM_HOME files that were changed, review the Deliverable Synergy Components Affected section. For example, $CCM_HOME/lib/ccmjava.jar was replaced. To replace it with the file from before this iFix:

    $ su - ccm_root
    ccm_root$ CCM_HOME=/usr/local/ccm721     # Adjust as appropriate
    ccm_root$ PATH=$CCM_HOME/bin:$PATH
    ccm_root$ export CCM_HOME PATH
    ccm_root$ cp $CCM_HOME/save/lib/ccmjava.jar_
    p7.2.1.2.001 \ $CCM_HOME/lib/ccmjava.jar


    Repeat this step for each $CCM_HOME file listed in Deliverable Synergy Components Affected (UNIX and Linux) section. Repeat this step for the files in cache server run area also if the cache server was patched.

  3. Remove entries in patches.txt and patches.dat in both Synergy server and also from cache servers if they were patched.
    1. In the $CCM_HOME/etc directory are files patches.txt and patches.dat.
    2. Using an editor, for instance vi, edit these files.
    3. Remove the lines referencing this iFix.
    4. Save this file and exit the editor.
    5. If the resulting files are empty then delete them.

  4. Login as user root. You need to run $CCM_HOME/bin/ccm_install in order to reset the ownership and permissions of the original files you copied back:

    $ su -
    # CCM_HOME=/usr/local/ccm721    
    # Adjust as appropriate
    # PATH=$CCM_HOME/bin:$PATH
    # export CCM_HOME PATH


    If your database runs on Oracle then set ORACLE_HOME

    # ORACLE_HOME=/usr/local/oracle   # Adjust as appropriate
    # export ORACLE_HOME

    # ccm_install -c
    # exit

    If the cache server was patched then Login as user root on cache server. You need to run $CCM_HOME/bin/cacheserver_install in order to reset the ownership and permissions of the original files you copied back:

    $ su -
    # CCM_HOME=/usr/local/ccm721    
    # Adjust as appropriate
    # PATH=$CCM_HOME/bin:$PATH
    # export CCM_HOME PATH


    # cacheserver_install -c
    # exit


  5. Unprotect the databases that were shut down in step 1, using:

    ccm_root$ ccmdb unprotect <dbpath>

    Repeat for every database that was patched.

  6. Start the Synergy daemons using the ccm_start_daemons command.

    ccm_root$ ccm_start_daemons

    If the cache server was patched, then start the cache server using the ccm_cache command.

    ccm_root$ ccm_cache start

  7. Inform users that they can restart their Synergy sessions.



Installation Instructions (Microsoft Windows)

Before you begin, make sure that you have performed a successful backup of your Synergy Installation areas.

Note: This iFix requires that RDS tdsadmin credentials are configured appropriately for authentication through RDS. Failing to do so, would result in authentication not working. Please refer to step 5 for more details. Refer to security bulletin http://www.ibm.com/support/docview.wss?uid=swg21681770 for details on security vulnerability in RDS.

This iFix contains modifications to the software that must be installed in the installation directory (CCM_HOME changes).

This iFix also contains changes for cache server and if there are any cache servers installed then they must be updated(Cache server changes).

Once you have installed iFix 7.2.1.2.001, do not install any individual iFix or Fix Pack that does not clearly state that it may be installed on top of iFix 7.2.1.2.001, unless informed otherwise by Synergy Support.

  1. Request that all users exit their Synergy sessions before you begin the installation.

    Shutdown all Synergy databases using the ccmdb shutdown command.

    Verify that all users have exited by using the ccm monitor command.

    > ccmdb shutdown <dbpath>    # Repeat per database
    > ccm monitor


  2. If Rational Change or Rational Synergy Integrations are running, shut them down.

  3. To apply the iFix to a Windows Synergy server installation, you must log in as a user in the Local Administrator group on the Main or Additional server machine. Do not install the iFix on your computer if you use a shared network installation; just install the iFix once on the network installation.

  4. Once you have logged in as the appropriate user, run the iFix executable, 7.2.1.2-RATL-RATISYNE-Windows-IF001.exe from the command prompt or by double clicking it. This brings up the Patch Installation Utility which guides you through the steps of installing the iFix.

  5. Configure RDS tdsadmin user credentials

    Once the installation has been completed, configure RDS tdsadmin user credentials

    > set CCM_HOME=c:\ccm72 # Adjust as appropriate
    > set PATH=%CCM_HOME%\bin;%PATH%
    > setup_rds.bat

    Provide tdsadmin password when prompted.

  6. If the cache servers are installed, then the cacheserver service need to be stopped from services dialog. Once the cacheserver service is stopped, the cache server run area need to be patched by running the executable cacheserver_7.2-1.2.001-windows.exe from the command prompt or by double clicking it. This brings up the Patch Installation Utility which guides you through the steps of installing the iFix on cache server. Start the cache server service once the installation is completed. cacheserver_7.2-1.2.001-windows.exe will be available in the Synergy server run area under the path CCM_HOME/cacheserver

  7. Unprotect the databases that were shut down in step 1:

    > ccmdb unprotect <dbpath>

    Repeat for every database that was shut down.

  8. Inform users that they can restart their Synergy sessions.

    This iFix contains a Windows client component. Users of the Synergy Windows GUI will be prompted to download the iFix when they start a session. Users of the Windows CLI will be requested to patch their clients by browsing to:
    http://<helpserver>:<port#>/client/Update_7.2-1.2.001.exe


    Alternatively, the executable, Update_7.2-1.2.001.exe, can be distributed to Windows CLI users, so they can execute it directly, to update their client installations.


Post Installation Instructions (Microsoft Windows)

  1. If you have a DCM cluster that has a mix of 7.2 databases with 7.0 or 7.1 databases, then create two attributes on the model object as follows.

    Attribute name            Attribute type  Value

    max_object_name_length    integer           155
    max_object_version_length integer            32


    This will ensure that objects created in the 7.2 database conform to the length restrictions in the 7.0 or 7.1 databases.

  2. The ccm.properties setting ccm.changerequesttool.timeout, which controls the time-out for a Change operation initiated from Synergy, was replaced by a pair of settings:

    ccm.changerequesttool.timeout -- used for operations after Change startup
    ccm.changerequesttool.startup.timeout - used for Change startup

    If Synergy users invoking Change operations see the following errors in the log files, the time-out values should be adjusted.

    CRCCM4004: An I/O problem occurred while communicating with IBM Rational Change at http://9.39.95.52:8600/central/servlet/com.continuus.websynergy.servlet.CSInterfaceApiServlet The reported error was: java.net.SocketTimeoutException:Read timed out


Reversing the iFix (Microsoft Windows)

If it is necessary to remove the iFix after it was installed follow these steps; they must be performed by a Synergy database administrator.

  1. Request that all users exit their Synergy sessions before you begin the uninstallation.

    Shutdown all Synergy databases using the ccmdb shutdown command.

    Verify that all users have exited with ccm monitor.

    > ccmdb shutdown <dbpath>     # repeat per database
    > ccm monitor


  2. Stop the 7.2.1 Synergy services. Perform this step as an admin user.

    Open the services dialog and stop the Synergy services. If you are unfamiliar with these services refer to the Synergy Administration Guide For Windows for additional details.

    If the cache servers are installed, then the cacheserver service also need to be stopped from services dialog.

  3. Restore the original files replaced by 7.2.1.2 iFix001

    Before replacing the original files, remove the hidden attribute from files stored under the %CCM_HOME%\patches\7.2.1.2.001 directory and its subdirectories.

    Do this as user who has local admin rights.

    Use the attrib command to remove the Hidden attribute from the files. From a command prompt:

    > cd %CCM_HOME%\patches\7.2.1.2.001
    > attrib -h * /s /d


    The %CCM_HOME%\patches\7.2.1.2.001 directory contains two files and either three or four sub-directories.

    The two files are a README file and ccm_bp.in. You do not need to be concerned with the ccm_bp.ini file.

    The three sub-directories that every installation will have are CCM_HOME, util, and WINSYS. If your installation contains the Synergy Database Administration Tools, there will be an additional sub-directory named database. This last directory is not hidden and the files it contains are not hidden.

    The util and WINSYS directories are empty, and can be ignored. The database directory may also be ignored at this time.

    The CCM_HOME directory contains a directory structure similar to that of your Synergy installation area. Any files that were removed or replaced from your installation area are under this directory.

    After removing the hidden attribute from all of the files stored under this CCM_HOME directory and its sub-directories, copy or move all of these files into the Synergy installation area directory structure, replacing the files that are currently there.

    For example, the file ccmjava.jar was replaced by this iFix.

    This file is located in the %CCM_HOME%\lib directory. To replace the iFix version of the file with the original file, copy or move the previously saved ccmjava.jar file from the directory

    %CCM_HOME%\patches\7.2.1.2.001\CCM_HOME\lib

    to the directory

    %CCM_HOME%\lib

    Restore all CCM_HOME files replaced by this iFix. For a complete list of CCM_HOME files replaced, please see the above section titled, Deliverable Synergy Components Affected (Windows).

    Repeat this step for the files in cache server run area also if the cache server was patched.

  4. Remove entries in patches.txt and patches.dat in both Synergy server and also from cache servers if they were patched.
    1. In the %CCM_HOME%\etc directory are files patches.txt and patches.dat.
    2. Using a text file editor (such as Notepad.exe)
    3. Edit these files and remove the lines referencing this iFix.
    4. Save this file and exit the editor.
    5. If the resulting files are empty, then delete them.

  5. Remove 7.2.1.2.001 Key from the Registry.
    1. Start the registry editor (Click Start > Run type regedit)
    2. Browse to the appropriate key listed below.
    3. You will see a key labeled 7.2.1.2.001. Click it.
    4. Delete the key (press Delete on keyboard).
    5. Exit the registry editor.

      On 32 bit systems this key is located at:

      HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.2.001

      or

      HKEY_CURRENT_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.2.001


      On 64 bit systems this key is located at:

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Telelogic\CM SYNERGY\7.2.1\Install\Patches\7.2.1.2.001

      If the cache server is installed, For cache server this key is located at:

      On 32 bit systems this key is located at:

      HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.2.001

      or

      HKEY_CURRENT_MACHINE\SOFTWARE\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.2.001


      On 64 bit systems this key is located at:

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Telelogic\CM SYNERGY\CacheServer\7.2.1\Install\Patches\7.2.1.2.001

  6. Restart the Synergy services

    Restart the services that were stopped in step 2. Open the services dialog and start the Synergy services. If you are unfamiliar with these services refer to the Synergy Administration Guide For Windows for additional details.
    Also, If the cache servers are installed, then the cacheserver service also need to be restarted from services dialog.

  7. Unprotect the databases that were shut down in step 1

    > ccmdb unprotect <dbpath>


    Repeat for every database that was patched.

  8. Inform users that they can restart their Synergy sessions.

Download package

The following sections provide detailed information related to this release.

Click the FC link below to obtain the release from Fix Central.


How critical is this fix?

Impact Assessment
Impact Description
Corrective

This is a maintenance release. It contains fixes for client-reported and internally found defects.

Definitions

Regression: An error in the Maintenance Delivery Vehicle (MDV) that produces incorrect or unexpected behavior causing a supported feature to stop functioning as designed.
This includes:

  • Coding errors that cause a regression
  • Documentation or packaging problems that cause a regression
  • Errors reported in a new function delivered in a MDV that cause a regression

Incomplete: An error in the MDV has not regressed, but does not work as designed.
This includes:

  • Fixed APARs which did not solve the original problem but did not break anything new
  • APARs reporting documentation errors, such as readme errors, that cause problems applying an MDV but do not lead to a regression

Notes:
  • Regression and incomplete APARs are considered fix-in-error or MDV-in-error
  • Definitions above apply only to valid APARs that result in product fixes (APARs returned as working-as-designed are not assessed for being fix-in-error)
  • Issues in major releases due to new functionality do not apply in this definition

There are no known regressions to report.

Problems solved

Defects resolved

Click the Fix List link in the table of contents above to review a list of the problems solved in this release.

Known side effects

Review the following list of known issues and open defects:

No known issues.

Open defects

Review the following list of open defects for Rational Synergy on the IBM Support Portal.

Review technote 1461170: Open APARs for Rational products available on the Web for information on how to configure your MyNotifications subscription account and subscribe to the APARs you are interested in following.

Change history

What's new

No new features or functions.

Click the link in the Download Options column:

Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
What is Fix Central(FC)?
Rational Synergy 7.2 fixes 19 Aug 2014 English 1 FC

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Document information

More support for: Rational Synergy
Installation

Software version: 7.2.1.2

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 4037948

Modified date: 19 August 2014