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Accessing Cognos displays a webpage error: “TypeError: Unable to get property of undefined or null reference at"

Technote (troubleshooting)


Problem(Abstract)

Accessing Cognos after upgrading displays a webpage error: “TypeError: Unable to get property of undefined or null reference at

Cause

This issue is caused due to old copies of javascript files being cached

Resolving the problem

Steps:


1. Open the browser and clear the browsing history, cookies and cache.
2. Clear any old java files.

Document information

More support for: Cognos Business Intelligence

Software version: 10.2.1, 10.2.2

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #: 2013584

Modified date: 13 February 2018


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