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Sametime Embedded returns error after install of Notes 9.0.1 FP10 on top of Notes 9.0.1 + Sametime 9.0.x

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Embedded Sametime 9.0x stops working in Notes after 9.0.1 FP10 is installed. When Notes is opened and Sametime loads, the following error occurs:

Plug-in "" was unable to instantiate class ""


The IBM Sametime client embedded within the IBM Notes client stops working after you install Notes 9.0.1 FP10 on top of IBM Notes 9.0.1 + Sametime Embedded build 9.0.x clients. This issue has been reported as Notes SPR# CHZOAT55HZ. A Sametime Add-on is available to resolve the problem.

To determine the embedded Sametime client version in Notes, go to Help > About IBM Notes > Feature Details.

If your embedded Sametime version is Then do this
8.5.2 Apply Notes 9.0.1 FP10
9.x.x Apply Notes 9.0.1 FP10, then
apply the Sametime Add-on installer linked to below

Important Notes:

  • Sametime Add-on installer should ONLY be used with Notes 9.0.1 FP10 client version.
  • Sametime Add-on installer should be applied AFTER Notes 9.0.1 FP10 has been applied.
  • IBM Notes 9.0.1 client has embedded Sametime 8.5.x (shipped). Installing Notes 9.0.1 FP10 will upgrade the embedded client to No additional action or fix is required, and the embedded client will function. Installing sametime.embedded.addon.win3220180124-1918.exe in this scenario would BREAK the embedded client with the error "No LoginModules configured for NOTES". To recover from this scenario, uninstall and reinstall the Notes client.


Fix Central link: 9011-ST-Client-FP-GSAI-AVHQ3A


WINDOWS install steps

A Windows user can manually install this update by executing the sametime.embedded.addon.win32_20180124-1918.exe file.

1. Close the Sametime client if it is running.
2. Close Notes.
3. Launch the fix install executable: sametime.embedded.addon.win32_20180124-1918.exe
4. When the Language dialog appears, select the language and click Next.
5. The install wizard appears. Click Next to start, read the license agreement, and click Accept if you choose to accept it.
6. Click Install to begin the installation.
7. When the install completes, click Finish.

Cross reference information
Segment Product Component Platform Version Edition
Organizational Productivity- Portals & Collaboration IBM Sametime Windows, 9.0.1

Document information

More support for: IBM Notes
Instant Messaging

Software version: 9.0.1,

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 2012939

Modified date: 02 February 2018

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