Sametime Embedded returns error after install of Notes 9.0.1 FP10 on top of Notes 9.0.1 + Sametime 9.0.x
Embedded Sametime 9.0x stops working in Notes after 9.0.1 FP10 is installed. When Notes is opened and Sametime loads, the following error occurs:
Plug-in "com.ibm.collaboration.realtime.imhub" was unable to instantiate class "com.ibm.collaboration.realtime.imhub.workbench.lmHubViewPart."
The IBM Sametime client embedded within the IBM Notes client stops working after you install Notes 9.0.1 FP10 on top of IBM Notes 9.0.1 + Sametime Embedded build 9.0.x clients. This issue has been reported as Notes SPR# CHZOAT55HZ. A Sametime Add-on is available to resolve the problem.
To determine the embedded Sametime client version in Notes, go to Help > About IBM Notes > Feature Details.
|If your embedded Sametime version is||Then do this|
|8.5.2||Apply Notes 9.0.1 FP10|
|9.x.x||Apply Notes 9.0.1 FP10, then
apply the Sametime Add-on installer linked to below
- Sametime Add-on installer should ONLY be used with Notes 9.0.1 FP10 client version.
- Sametime Add-on installer should be applied AFTER Notes 9.0.1 FP10 has been applied.
- IBM Notes 9.0.1 client has embedded Sametime 8.5.x (shipped). Installing Notes 9.0.1 FP10 will upgrade the embedded client to 126.96.36.19980124-0220. No additional action or fix is required, and the embedded client will function. Installing sametime.embedded.addon.win3220180124-1918.exe in this scenario would BREAK the embedded client with the error "No LoginModules configured for NOTES". To recover from this scenario, uninstall and reinstall the Notes client.
FIX DOWNLOAD LINKS
Fix Central link: 9011-ST-Client-FP-GSAI-AVHQ3A
WINDOWS install steps
A Windows user can manually install this update by executing the sametime.embedded.addon.win32_20180124-1918.exe file.
1. Close the Sametime client if it is running.
2. Close Notes.
3. Launch the fix install executable: sametime.embedded.addon.win32_20180124-1918.exe
4. When the Language dialog appears, select the language and click Next.
5. The install wizard appears. Click Next to start, read the license agreement, and click Accept if you choose to accept it.
6. Click Install to begin the installation.
7. When the install completes, click Finish.
|Organizational Productivity- Portals & Collaboration||IBM Sametime||Windows||188.8.131.52, 9.0.1|
More support for:
Software version: 9.0.1, 184.108.40.206
Operating system(s): Platform Independent
Software edition: All Editions
Reference #: 2012939
Modified date: 02 February 2018
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