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TRIRIGA and LaunchAnywhere 'Windows error 2 occured while loading the Java VM' error

Troubleshooting


Problem

When trying to run one of TRIRIGA's Application Platform or CAD Integrator/Publisher installers, most often on a Windows 10 or similar machine, the following 'LaunchAnywhere' error may occur: "Windows error 2 occured while loading the Java VM."

Symptom

An error like the following appears when the Install Anywhere-based installer runs:



Windows error 2 occured while loading the Java VM.


Cause

This is an issue, not with running the TRIRIGA installers on a Windows 10 machines, but with Install Anywhere found within TRIRIGA installers having difficulty parsing the version as it is listed in Java 8 Update 60 and higher. The specific problem being encountered is described here.

Diagnosing The Problem

Determine if the installer that is running is using Java 8, and if so, do the following to determine if the version of Java 8 you are running is update 60 or higher:

  • Change directory (cd) to the "<full_path_to_Java8_binary_in_quotes>"
  • Run 'java - version'

Resolving The Problem

If the version of Java you are running is update 60 or higher, run the TRIRIGA platform or CAD Integrator/Publisher installer using the following command (instead of just running '<installer_cmd>')

<installer_cmd> LAX_VM "<full_path_to_Java8_binary_in_quotes>"

Related Information

CI 12.1.2 & 'Windows Error 2'

[{"Product":{"code":"SSFCZ3","label":"IBM TRIRIGA Portfolio Data Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSQTNT","label":"IBM TRIRIGA CAD Integrator\/Publisher"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
08 December 2021

UID

swg22008153

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