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Security Bulletin: Multiple security issues in IBM Tealeaf Customer Experience

Security Bulletin


Summary

The IBM Tealeaf Consumer Experience portal exposes some of its operational state that could be accidentally captured and exposed by network infrastructure components.
Vulnerability in IBM Tealeaf Customer Experience can cause host header injection attack that could lead to HTTP cache poisoning or firewall bypass.
IBM Tealeaf Customer Experience does not properly secure session cookies, which could allow an authenticated user to obtain sensitive information.
Multiple vulnerabilities in zlib and SSL / TLS protocol can cause denial of service in IBM Tealeaf Customer Experience.

Vulnerability Details


CVEID: CVE-2016-0382
DESCRIPTION:
 The IBM Tealeaf Consumer Experience portal exposes some of its operational state in a form that may be accidentally captured and exposed by network infrastructure components such as IIS.
CVSS Base Score: 2.9
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/112356 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:H/PR:N/UI:N/S:U/C:L/I:N/A:N)

CVEID: CVE-2016-5933
DESCRIPTION:
 IBM Tivoli Monitoring is vulnerable to possible host header injection attack that could lead to HTTP cache poisoning or firewall bypass.
CVSS Base Score: 4.6
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/115818 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N)

CVEID: CVE-2016-6041
DESCRIPTION:
 IBM Tealeaf Customer Experience does not properly secure session cookies, which could allow an authenticated user to obtain sensitive information.
CVSS Base Score: 6.5
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/117107 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)

CVEID: CVE-2016-8610
DESCRIPTION:
 SSL/TLS protocol is vulnerable to a denial of service, caused by an error when processing ALERT packets during a SSL handshake. By sending specially-crafted packets, a remote attacker could exploit this vulnerability to cause the application to stop responding.
CVSS Base Score: 7.5
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/118296 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H)

CVEID: CVE-2016-9840
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an out-of-bounds pointer arithmetic in inftrees.c. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120508 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)

CVEID: CVE-2016-9841
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an out-of-bounds pointer arithmetic in inftrees.c. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120509 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)

CVEID: CVE-2016-9842
DESCRIPTION:
 zlib is vulnerable to a denial of service, caused by an undefined left shift of negative number. By persuading a victim to open a specially crafted document, a remote attacker could exploit this vulnerability to cause a denial of service.
CVSS Base Score: 3.3
CVSS Temporal Score: See https://exchange.xforce.ibmcloud.com/vulnerabilities/120510 for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:L)

Affected Products and Versions

IBM Tealeaf Customer Experience v8.7-v9.0.2

Remediation/Fixes

Product
VRMF
Remediation/First Fix
IBM Tealeaf Customer Experience
9.0.2A
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.2.5269_9.0.2A_IBMTealeaf_CXUpgrade_FixPack5&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.2
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.2.1283_IBMTealeaf_CXUpgrade_FixPack5&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.1A
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.1.5118_9.0.1A_IBMTealeaf_CXUpgrade_FixPack6&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.1
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=9.0.1.1128_9.0.1_IBMTealeaf_CXUpgrade_FixPack6&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
9.0.0, 9.0.0A
You can contact the Technical Support team for guidance.
IBM Tealeaf Customer Experience
8.8
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=8.8.0.9058_IBMTealeaf_CXUpgrade_FixPack10&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc
IBM Tealeaf Customer Experience
8.7
http://www.ibm.com/support/fixcentral/swg/quickorder?parent=Enterprise%20Marketing%20Management&product=ibm/Other+software/Tealeaf+Customer+Experience&release=All&platform=All&function=fixId&fixids=8.7.1.8859_IBMTealeaf_CXUpgrade_FixPack11&includeRequisites=1&includeSupersedes=0&downloadMethod=http&source=fc

Workarounds and Mitigations

None

Get Notified about Future Security Bulletins

References

Complete CVSS v3 Guide
On-line Calculator v3

Related information

IBM Secure Engineering Web Portal
IBM Product Security Incident Response Blog

Change History

28 April 2017

*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.

Disclaimer

According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY.

Document information

More support for: Tealeaf Customer Experience

Software version: 8.7, 8.8, 9.0.0, 9.0.1, 9.0.2

Operating system(s): Platform Independent

Reference #: 2000590

Modified date: 28 April 2017