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Security Bulletin: IBM Call Center for Commerce is affected by Cross Site Scripting (XSS) Vulnerability (CVE-2016-6056)

Security Bulletin


IBM Call Center for Commerce is vulnerable to a cross-site scripting attack which could lead to unauthorized access through the injected scripts.

Vulnerability Details

CVEID: CVE-2016-6056
IBM Call Center for Commerce is vulnerable to cross-site scripting. This vulnerability allows users to embed arbitrary JavaScript code in the Web UI thus altering the intended functionality potentially leading to credentials disclosure within a trusted session.
CVSS Base Score: 5.4
CVSS Temporal Score: See for the current score
CVSS Environmental Score*: Undefined
CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N)

Affected Products and Versions

IBM Call Center for Commerce 9.3
IBM Call Center for Commerce 9.4


The recommended solution is to apply the Foundation fix pack followed by the CCC fix pack as soon as practical. Please see below for information about the available fixes

Product Foundation Fix pack IBM Call Center for Commerce Fix pack How to acquire fix
IBM Call Center for Commerce 9.3 930-FP32 CCC930-FP17

Select appropriate VRMF
IBM Call Center for Commerce 9.4 940-FP19 CCC940-FP14

Select appropriate VRMF

Workarounds and Mitigations


Get Notified about Future Security Bulletins


Complete CVSS v3 Guide
On-line Calculator v3

Related information

IBM Secure Engineering Web Portal
IBM Product Security Incident Response Blog

Change History

16 March 2017

*The CVSS Environment Score is customer environment specific and will ultimately impact the Overall CVSS Score. Customers can evaluate the impact of this vulnerability in their environments by accessing the links in the Reference section of this Security Bulletin.


According to the Forum of Incident Response and Security Teams (FIRST), the Common Vulnerability Scoring System (CVSS) is an "industry open standard designed to convey vulnerability severity and help to determine urgency and priority of response." IBM PROVIDES THE CVSS SCORES "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMERS ARE RESPONSIBLE FOR ASSESSING THE IMPACT OF ANY ACTUAL OR POTENTIAL SECURITY VULNERABILITY.

Cross reference information
Segment Product Component Platform Version Edition
Commerce IBM Call Center for Commerce

Document information

More support for: IBM Call Center for Commerce

Software version: 9.3, 9.4

Operating system(s): Linux, Windows

Reference #: 2000442

Modified date: 10 June 2017