Troubleshooting
Problem
When attempting to open the classification hierarchy, an error message is displayed in the hierarchy pane and you cannot do anything at that point.
Symptom
We modified the "Clause Type" classification hierarchy using the cut/paste and delete action in the hierarchy pane of the Classification hierarchy view/window. These actions were successful and we saw no immediate issue. However, after the cleanup ran over the weekend we started getting the error message that the hierarchy encountered an error trying to build itself.
Resolving The Problem
The resolution to the issue was to add Classification to the TRIRIGAWEB.properties file option for REBUILD_HIERARCHIES_ON_CACHE_REFRESH
Here is an extract from the TRIRIGAWEB.properties file:
# Controls which additional hierarchy modules will be automatically rebuilt when the hierarchy tree
# cache is cleared in either the admin console or when the cleanup agent runs.
#
# The following modules will always be rebuilt automatically:
# - Geography
# - Organization
# - Location
#
# The value of this property is a comma separated list of module names.
# Example:
# REBUILD_HIERARCHIES_ON_CACHE_REFRESH=Document, Classification
#
REBUILD_HIERARCHIES_ON_CACHE_REFRESH=Classification
#
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Document Information
Modified date:
25 May 2022
UID
swg21999366