IBM Support

TRIRIGA Classification hierarchy corrupted after daily clean up ran

Troubleshooting


Problem

When attempting to open the classification hierarchy, an error message is displayed in the hierarchy pane and you cannot do anything at that point.

Symptom

We modified the "Clause Type" classification hierarchy using the cut/paste and delete action in the hierarchy pane of the Classification hierarchy view/window. These actions were successful and we saw no immediate issue. However, after the cleanup ran over the weekend we started getting the error message that the hierarchy encountered an error trying to build itself.

Resolving The Problem

The resolution to the issue was to add Classification to the TRIRIGAWEB.properties file option for REBUILD_HIERARCHIES_ON_CACHE_REFRESH

Here is an extract from the TRIRIGAWEB.properties file:




# Controls which additional hierarchy modules will be automatically rebuilt when the hierarchy tree
# cache is cleared in either the admin console or when the cleanup agent runs.
#
# The following modules will always be rebuilt automatically:
# - Geography
# - Organization
# - Location
#
# The value of this property is a comma separated list of module names.
# Example:
# REBUILD_HIERARCHIES_ON_CACHE_REFRESH=Document, Classification
#
REBUILD_HIERARCHIES_ON_CACHE_REFRESH=Classification

#


[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IBM TRIRIGA Application Platform Runtime Engine","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSFCZ3","label":"IBM TRIRIGA Portfolio Data Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSFDAS","label":"IBM Facilities and Real Estate Management on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
25 May 2022

UID

swg21999366