IBM Support

11.0.4.0 Rave visualization error through IIS gateway, 404 palettes.json

Technote (troubleshooting)


Problem(Abstract)

When draggin a visualization into a new blank report, the Visualization
Gallery appears with the thumbnail images of the available
visualizations, when clicking "OK" to add a visualization to the report, the below error message is received:

404 - Not Found
URL: http://<ServerName>/ibmcognos/bi/common/palettes.json

Cause

In 11.0.4.0, pallettes.json needs to be copied from /bi/common folder to the /common folder.

Environment

11.0.4.0

Resolving the problem

Copy pallettes.json from /bi/common folder to the /common folder. Restart Cognos and IIS.

Document information

More support for: Cognos Analytics
Administration and Configuration v11x

Software version: 11.0

Operating system(s): Windows

Software edition: All Editions

Reference #: 1992230

Modified date: 11 October 2016