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Navigation Link fails to load a Form or an External Link

Technote (troubleshooting)


Problem(Abstract)

When the navigation item is saved with special characters, the user is unable to open the form. It throws an error message "Due to either a session timeout or unauthorized access. You do not have permission to access this page".

Symptom

Upon clicking a navigation item, an error is reported:


Due to either a session timeout or unauthorzed access, you do not have permission to access this page.



Cause

When you create a custom navigational link, if special characters are used such as /, \, &, #, %, they break the capability to redirect the user to a form or to an external link.


Resolving the problem

When you build a custom navigational link, refrain from adding a Special Character (/, \, &, #, % ). They must be omitted so that the form renders when clicked.

See APAR IV84655: NAVIGATION LINKS FAIL TO LOAD WHEN SPECIAL CHARACTERS ARE REFERENCED

Document information

More support for: IBM TRIRIGA Application Platform

Software version: Version Independent

Operating system(s): Platform Independent

Software edition: Edition Independent

Reference #: 1988028

Modified date: 01 February 2018