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Widgets not loading in Profiles.

Technote (troubleshooting)


Problem

Widgets not loading in Profiles.

Cause

Deleting contents of customization folder when Ephox is installed.

Diagnosing the problem

Widgets fail to load in Profiles with following error.

uncaught exception: Missing config.js in customization directory
GET https://yourname.dev.acme.
com/connections/resources/web/lconn/profiles/bizCard/nls/en-us/ui.js
404 Not Found 817ms ?includ...ariant= (line 6525)
"NetworkError: 404 Not Found - https://yourname.dev.acme.
com/connections/resources/web/lconn/profiles/bizCard/nls/en-us/ui.js"
ui.js


Resolving the problem

When Ephox is installed do not delete all contents of customization folder. There is a file, config.js, that is moved to the customization shared directory when installing Ephox.

Cross reference information
Segment Product Component Platform Version Edition
Organizational Productivity- Portals & Collaboration IBM Connections

Document information

More support for: IBM Connections
Install

Software version: 4.0, 4.5, 5.0, 5.5

Operating system(s): Linux, Windows

Software edition: All Editions

Reference #: 1987430

Modified date: 31 August 2016