Why IBM TRIRIGA employee records are not bringing the list of licenses available on system?

Answer

Kindly follow these actions for trying to fix the missing license issue:

(A) Go to each one of your IBM TRIRIGA server install directories, and confirm if the license files are really available under [tririga_root]\config\licenses folder.

(B) Make sure you have recently downloaded the IBM TRIRIGA licenses from IBM Passport Advantadge portal, and make sure you are not using old license format file from the old versions. You must NOT have old and new license files in the same directory ([tririga_root]\config\licenses). If you have the old license file TRIRIGALICENSE.properties in place, download the new license files from IBM Passport Advantage portal, copy them to the [tririga_root]\config\licenses folder, remove the old file TRIRIGALICENSE.properties, and then restart the IBM TRIRIGA servers/JVMs.

The recent IBM TRIRIGA license files available on IBM TRIRIGA Passport Advantage portal have this formatting: LICENSE_IBM_TRIRIGA_[productname].properties. For more information, see IBM TRIRIGA Application Platform 3.2 and later

For more information on how to download software & files from IBM Passport Advantage portal, see: How to download software from Passport Advantage Online website

(C) Stop your IBM TRIRIGA servers (application, process, tool) / JVMs, stop your Application Server, restart your Application server and then restart your IBM TRIRIGA servers/JVMs. You may have some sort of inconsistency on Operating System memory or JVM memory area leading to this unexpected problem.