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Sametime Auto Status not Updating on Windows 10 Client

Technote (troubleshooting)


Problem

Users on Windows 10 workstation using Sametime 8.5.2.1 Connect client, Auto Status does not change to Away status when the workstation is locked.

Symptom

Auto Status does not change to Away status when users lock their workstation. The Ctrl+Alt+Delete action changes the status to Away for a brief moment before it quickly changes back to Available. Using the Win+L keys to lock the workstation does not change status at all.


Environment

Windows 10 with Sametime Connect client 8.5.1 with hotfix: 8.5.2.1-ST-Client-FP-SJWG-A2M4J8.

Diagnosing the problem

Known issue which is resolved in Sametime 9.0.

Resolving the problem

Hotfix LQIU-A5U95R was created to back-port the Sametime 9.0 fix to Sametime 8.5.2.1 code.

Document information

More support for: IBM Notes
Client UI

Software version: 8.5.2.1

Operating system(s): Windows

Reference #: 1981421

Modified date: 17 March 2017