Collecting Data for IBM BigFix OS Deployment (OSD)
Logs and data to collect for troubleshooting IBM BigFix OSD issues.
Resolving the problem
An assortment of different data and logs can be captured at each steps of the OSD deployment process.
The first place that things might go wrong with the capture process is during the actual running of the Multiple Action Group created by the Capture Dashboard. If anywhere during the MAG something fails it will be reflected in the action summary. This would be your typical BigFix action failures, files not existing, downloads failed or not available, unable to delete files, etc. Identifying the line of actionscript that failed and basic troubleshooting may help determine what caused the issue.
Logs: C:\Windows\Temp\Deployment Logs\
After the capture process (Bigfix action) has completed, Microsoft Deployment Toolkit (MDT) will start.
mdt Logs can be in a number of places
MDT (Microsoft Deployment Toolkit) Phase
Potential MDT Log can be found in a number of locations:
C:\program files (x86)\bigfix enterprise\bes\client\__BESData\__Global\Logs\DeploymentLogs
Reimage (Windows) Phase
Reimage (Linux) Phase
During the Linux Re-imaging process, all the deployment logs are stored on the target machine at the following path:
<BESClient_Folder>/__BESData/__Global/Logs/DeploymentLogs (default: /var/opt/BESClient/__BESData/__Global/Logs/DeploymentLogs)
Bare Metal Server Setup
C:\Program Files\Common Files\IBM ( ManifestImport.log, mkgenericsysprof.log, temimportwpe.log, etc. These files should provide insight in why the sync commands might failed.
Bare Metal Deployments
Bare metal deployments are initiated by a target endpoint PXE booting and contacting a set up TPMfOSD server.
TPMfOSD server and reported to the Activity dashboard automatically. Detailed logs are found C:\TPMfOSFiles\global\hostactivities\task<nnnnnnnnn>.
Logs are located on the OS Deployment Server (Bare Metal Server)
C:\Program Files\Common Files\IBM Tivoli
Errors while uploading files through console
When you import files using the Console (for example, when you upload an MDT Bundle, images, or drivers) all temporary files and logs used during the import process are stored in the Console working directory:
If any errors occur during the import step, you can troubleshoot the problem by analyzing the general trace file %USERPROFILE%\OSDeployment\rbagent.trc.
All files being uploaded are tracked in the %USERPROFILE%\OSDeployment\UploadManagerFiles folder.
C:\Program Files\Common Files\IBM Tivoli (bare metal server)
.log and .trc files
See Collecting Data: IBM BigFix for the basic required information to provide Support when opening a PMR.
The OSD problem you are experiencing may also be due to an issue with the operation of the BigFix platform components or deployment.
Please determine if the BigFix platform components and deployment are working as expected before proceeding to collect OSD specific data.
More support for:
IBM Endpoint Manager for Lifecycle Management
Software version: Version Independent
Operating system(s): Platform Independent
Reference #: 1974712
Modified date: 13 September 2017