IBM Support

IBM Spectrum Protect™ Client 7.1.4 APARs and 7.1.4.x APARs

Technote (troubleshooting)


Problem(Abstract)

IBM Spectrum Protect™ Client APARs fixed in the IBM Tivoli Storage Manager (TSM) Version 7.1 client fix pack 4 (7.1.4) and fixed in 7.1.4.x client interim fixes

Symptom

Tip: Beginning with Version 7.1.3, IBM Tivoli Storage Manager is now IBM Spectrum Protect™. Some applications such as the software fulfillment systems and IBM License Metric Tool use the new product name. However, the software and its product documentation continue to use the Tivoli Storage Manager product name. To learn more about the rebranding transition, see http://www.ibm.com/support/docview.wss?uid=swg21963634.

Download page for the 7.1.4 clients:
http://www.ibm.com/support/docview.wss?uid=swg24041076

Download page for the 7.1.4.x interim fix clients:
http://www.ibm.com/support/docview.wss?uid=swg24041518

A security vulnerability fix for clients that use VMware services was included in the 7.1.4 fix pack, as described in this security bulletin:
http://www.ibm.com/support/docview.wss?uid=swg21975397

A security vulnerability fix was included in the 7.1.4.4 client interim fix, as described in this security bulletin: http://www.ibm.com/support/docview.wss?uid=swg21975839

Latest client and server downloads:
http://www.ibm.com/support/docview.wss?uid=swg21239415

Overview of client and server system requirements:
http://www.ibm.com/support/docview.wss?uid=swg21243309

The APARs in the tables below were fixed since the General Availability of the 7.1.3 client.
Note: Maintenance is cumulative.
Here are the APARs fixed in the 7.1.3 client (so the fixes are also included in 7.1.4):http://www.ibm.com/support/docview.wss?uid=swg21882976


Resolving the problem

Fix pack 7.1.4

7.1.4.1 interim fix
7.1.4.2 interim fix
7.1.4.4 interim fix

Fix pack 7.1.4.0
7.1.4-TIV-TSMBAC-FP0001

Note: This fix pack contains the fix described in this security bulletin:
http://www.ibm.com/support/docview.wss?uid=swg21975397

APAR Platforms fixed Description
IT07302 Linux x86,
Windows x64
LACK OF SUFFICIENT MEMORY CAUSES CLIENT SCHEDULER CRASH DURING VM BACKUPS.
IT08242 Windows x64 MOUNT CLEAN UP FAILS WITH ANS3130E RC = 6523
IT08468 All Windows AN UNPROMPTED MACHINE REBOOT MAY OCCUR WHILE USING THE TIVOLI STORAGE MANAGER (TSM) SUITE FOR UNIFIED RECOVERY INSTALLER.
IT08772 All Windows INCREMENTAL BACKUP INCORRECTLY DETECTS 'SECURITY CRC' CHANGES WHEN BACKING UP A MICROSOFT CSVFS VOLUME
IT08972 Windows x64 DATA PROTECTION FOR HYPER-V VM BACKUP FAILS DUE TWO OR MORE VIRTUAL HARD DISKS WITH THE SAME ID
IT09016 All Platforms TIVOLI STORAGE MANAGER IMAGE BACKUPS CREATE MULTIPLE ACTIVE TEMPORARY OBJECTS IF THE BACKUP IS INTERRUPTED AND RETRIED.
IT09194 Linux x86,
Windows x64
IFINCR BACKUP FAILS WITH ANS4174E RC=-1 DURING RETRY IF GUEST VM HAS MULTIPLE VMDKS
IT09373 All Unix/Linux;
All Windows
"BACKUP IMAGE" CAN CRASH WHEN "COMPRESSION YES" AND "COMPRESSALWAYS NO" OPTIONS ARE ENABLED.
IT09410 All Windows TIVOLI STORAGE MANAGER CLIENT FAILS TO BE CONFIGURED IN MICROSOFT CLUSTER WHEN CLUSTER STATUS IS 'PARTIAL ONLINE'.
IT09521 Linux x86,
Windows x64
DATA PROTECTION FOR VIRTUAL ENVIRONMENTS: VMWARE BACKUP OF SRM VM'S INCORRECTLY REPORT SNAPSHOTS BEING REMOVED.
IT09525 All Windows RESTORE SNAPSHOT FAILING WITH "ANS9892E (RC974)  UNABLE TO FIND SNAPSHOT(S) IN THE LOCAL REPOSITORY"
IT09632 All Unix/Linux MISLEADING ANS4007E ERROR GENERATED DURING THE ATTEMPTED RESTORE OF A SYMBOLIC LINK
IT09643 Linux x86,
Windows x64
ANS2398I INFORMATIONAL MESSAGE IS SEEN AS A WARNING IN THE SUMMARY_EXTENDED TABLE FOR SKIPPED PLACEHOLDER VM GUESTS
IT09644 Windows x64 ANS4308E RC=-1 MESSAGE ON MICROSOFT HYPER-V COMPRESSED BACKUP WITHOUT CLIENT-SIDE DEDUPLICATION
IT09747 Linux x86 VM BACKUPS CAN FAIL WITH ANS4174E & ANS1907E EVEN WHEN USING "TESTFLAG GLTEMPNAMECLEANUP" ON LINUX DATAMOVERS.
IT09782 Linux x86,
Windows x64
BACKUP VM MAY FAIL WITH ANS1026E EVEN THOUGH THE CORRECT PORT NUMBER IS SPECIFIED TO VMCHOST
IT10329 Linux x86,
Windows x64
RARE RACE CONDITION CAUSES CLIENT CRASH DURING VMWARE VM BACKUPS
IT10368 Linux x86,
Windows x64
MANY MESSAGES OF ANS2120W DURING MULTITHREADED BACKUPS IN DSMERROR.LOG
IT10408 All Windows 7.1.1 OR 7.1.2 INSTALLER ON WINDOWS MIGHT ERRONEOUSLY REPORT THAT A REBOOT IS NEEDED TO COMPLETE THE INSTALLATION
IT10464 All Windows SQL DATABASE LEVEL RESTORES OF AN APPLICATION PROTECTION ENABLED VM FAILS TO RESTORE THE SQL DB BUT REPORTS SUCCESS VIA THE GUI
IT10574 All Linux 7.1.2 CLIENT DOES NOT PROVIDE PRE-BUILT RHEL 5 FILEPATH PACKAGES
IT10595 All Linux,
All Windows
BACKUP VM REPORTS AS SUCCESSFUL, BUT DOES NOT BACKUP, WHEN VMBACKUPTYPE OPTION IS ENTERED IN INTERACTIVE MODE
IT10674 All Platforms LARGE NUMBER OF INCLUDE.COMPRESSION OR EXCLUDE.COMPRESSION STATEMENTS CAN SUBSTANTIALLY INCREASE TIME TO SCAN A FILE SYSTEM
IT10807 Linux x86,
Windows x64
VMPROCESSVMWITHINDEPENDENT, VMPROCESSVMWITHPRDM OR BVACMSKIPMAXVMDKS OPTIONS CAUSE RC=8 RESULT DESPITE VALID BACKUP
IT10969 All Windows TSM CLIENT OPERATIONS IN WINDOWS 10 ENVIRONMENTS TERMINATE WITH ANS1593E WHEN SSL IS CONFIGURED BETWEEN CLIENT AND SERVER
IT11029 All Linux IMAGE BACKUP OF THE ROOT DIRECTORY "/" FAILS WITH ANS1068E ON REDHAT ENTERPRISE LINUX
IT11041 All Windows TIVOLI STORAGE MANAGER BA CLIENT CRASHES DURING HYPER-V BACKUPS
IT11080 Windows x64 RESTORING HYPER-V VM TO DIFFERENT HOST CAN TERMINATE WITH ANS4311E RC=7131
IT11153 All Platforms TSM API RUNS OUT OF FILE HANDLES DURING LONG RUNNING PROCESSES
IT11155 Windows x64 DBCS USERID AND PASSWORD ARE NOT SUPPORTED WITH TSM FOR VE FILE RESTORE PORTAL.
IT11157 All Unix/Linux CODE CLEAN UP ON HIGH POWERED UNIX MACHINES MAY LEAD TO ABEND DURING SHUTDOWN.
IT11421 Linux x86,
Windows x64
FR UI RESTORE HANGS BY RESTORING MORE THAN 399 SELECTED OBJECTS TO A LINUX VM. 
IT11610 All Windows 7.1.3.0 CLIENT CRASHES DURING HYPER-V BASED BACKUP VM COMMAND IF A VM BEING BACKED UP IS LOCATED ON A WINDOWS CLUSTER DISK.
IT11640 Windows x64 HYPER-V VM BACKUP  FAILS WITH ANS1035S DURING SCHEDULED BACKUP
IT11890 All Windows SNAPSHOT DIFFERENTIAL BACKUP OF 7-MODE VOLUMES FAIL WITH VOLUME DOESN'T EXIST WITH THE 7.1.3 WINDOWS SPECTRUM PROTECT CLIENT.
IT12122 Windows x64 CLIENT SIDE DEDUPLICATION CAUSES CLIENT HANG WITH ANR0441W WHEN USED WITH 6.X OR LOWER SERVER. 


7.1.4.1 Interim fix - available 17 December 2015.
AIX, Linux x86, Solaris SPARC, Windows x64

Note: this interim fix removes the performance fix added for IT05420 with a test flag in 7.1.2 and as the default in 7.1.3.

APAR Platforms fixed Description
IT11207 Linux x86 BACKUP SKIPS AND EXPIRES SOURCE BIND MOUNTED DIRECTORY
IT11406 Linux x86
Windows x64
FOR FULL OR INCR MODE VM BACKUPS WITH ENCRYPTION ENABLED, THE ENDING STATS DO NOT REFLECT THAT OBJECTS ARE ENCRYPTED
IT11729 Linux x86 ANS5250E MESSAGE ON SNAPDIFF BACKUP FOR C-MODE NETAPP FILER
IT11785 Windows x64 RESTORE HYPER-V ANS2866E AN ERROR OCCURRED CREATING VIRTUALMACHINE 'NAME'. ANS4311E RC=7131
IT11835 AIX
Linux x86
DB2 BACKUP MIGHT FAIL WITH ERROR: ANS2261E TSM CLIENT FAILED TO LOCK OPTIONS FILE.
IT12016 Windows x64 DOMAIN.VMFULL OPTION IS CASE INSENSITIVE AND MIGHT CAUSE UNEXPECTED VMWARE GUEST EXCLUSIONS FROM BACKUPS
IT12078 Windows x64 VSS SNAPSHOT NAME INCORRECTLY STORED AS FILESPACE IN CLIENT REPLDB. MAY CAUSE ANS2120W OR NO FAILOVER CONSISTENCY CHECK
IT12098 Solaris SPARC TIVOLI STORAGE MANAGER BA CLIENT IMAGE BACKUP ENTERS AN ENDLESS RETRY LOOP UPON A COPY STG POOL FAILURE
IT12168 AIX
Linux x86
Solaris SPARC
Windows x64
BACKUP, RESTORE, AND OTHER OPERATIONS CAN FAIL OR HANG
IT12388 Windows x64 TIVOLI STORAGE MANAGER CLIENT MAY CRASH DURING HSM FOR WINDOWS MIGRATION JOB
IT12436 Windows x64 SNAPDIFF BACKUP OF CMODE CONFIGURATION FAILS WITH ANS2831E.
IT12467 Linux x86 "ANS9180W AN ENTRY IN THE PASSWORD FILE COULD NOT BE DECRYPTED" DURING VM BACKUPS ON LINUX
IT13998 Linux x86 TSM 7.1 LINUX CLIENTS CAN SKIP BACKUPS AND PREMATURELY EXPIRE BACKUP COPIES OF BTRFS ROOT FILE SYSTEM DIRECTORIES ON SLES 11

7.1.4.2 Interim Fix - available 28 January 2016 for Windows x64

APAR Platforms fixed Description
IT12832 Windows x64 ANS1468E BACKING UP AUTOMATED SYSTEM RECOVERY (ASR) FILES FAILED OCCURS WHEN MORE THAN ONE VSS PROVIDER IS INSTALLED
IT13066 Windows x64 HYPER-V BACKUP MAY FAIL WITH ANS4308E RC 4343 WHEN RUNNING ONWINDOWS 2012 R2 UPDATE 1
IT13165 Windows x64 ANS4308E ANS8060E DURING BACKUP OF HYPER-V VM WITH DISK ON SMB 3.0 REMOTE SHARE WITH FULLY QUALIFIED DOMAIN NAME
IT13185 Windows x64 MISSING MESSAGES AND SUMMARY_EXTENDED TABLE RECORDS FOR HYPER-V BACKUPS USING VERSION 7.1.4.X DATA MOVER (BACKUP-ARCHIVE CLIENT)

7.1.4.4 Interim Fix - available 11 March 2016 for AIX, Linux x86, Linux POWER LE Ubuntu, Windows x32, Windows x64; available 12 April, 2016 for Linux PPC

Note: 7.1.4.4 includes a security vulnerability fix, as described in this security bulletin: http://www.ibm.com/support/docview.wss?uid=swg21975839

APAR Platforms fixed Description
IT10792 AIX
Linux x86
Linux pLE Ubuntu
All Windows
CANCELED LANFREE SESSION MAY CAUSE THE CLIENT TO FAIL OR CRASH WHEN USING  SHAREDMEM
IT10832 All Windows "THE PROGRAM CAN NOT START BECAUSE MSVCR110.DLL IS MISSING FROM YOUR COMPUTER. TO FIX THIS PROBLEM, INSTALL THE PROGRAM AGAIN."
IT11835 Linux PPC DB2 BACKUP MIGHT FAIL WITH ERROR: ANS2261E TSM CLIENT FAILED TO LOCK OPTIONS FILE
IT11600 AIX
Linux x86
Linux pLE Ubuntu
TIVOLI STORAGE MANAGER 7.1.2 CLIENT CAN CRASH WHEN USING THE SNAPSHOTROOT OPTION
IT11839 All Windows DSMCAD.EXE CRASH, SCHEDULED BACKUP DOES NOT RUN, HEAPFREE()
IT12013 Win x64 DATA PROTECTION FOR HYPER-V RESTORE VIRTUAL HARD DISK (VHD) WITH INCORRECT SIZE FROM FIRST INCREMENTAL BACKUP UPON RESIZING VHD
IT12066 Linux x86
Win x64
CLIENT CRASH DURING VM BACKUPS WHEN LENGTH OF DATAMOVER NODE, DATACENTER NAME,DATACENTER NODE,GUEST OS IS LONGER THAN 139 CHAR
IT12130 AIX
Linux x86
Linux pLE Ubuntu
NEW CLIENT INSTALL FAILS TO GENERATE NEW PASSWORD FILE, AND IN THE ATTEMPT REPORTS: ANS2260E FAILED TO LOCK TSM PASSWORD FILE.
IT12146 AIX
Linux x86
SNAPSHOTROOT BACKUP OF SYMBOLIC LINK CAN FAIL ON GPFS 
IT12168 Linux PPC BACKUP, RESTORE AND OTHER OPERATIONS CAN FAIL OR HANG
IT12381 AIX
Linux x86
BACKUP FAILS WHEN PROCESSING A MIGRATED FILE WHOSE ATTRIBUTES HAVE CHANGED
IT12466 Linux x86
Win x64
BACKUP SUMMARY DOES NOT SHOW REBOUND VMS
IT12630 Linux x86
Win x64
ANS2411E RC=-1 ON VMWARE GUEST INSTANT RESTORE
IT12702 Linux x86
Linux pLE Ubuntu
7.1.3.X AND 7.1.4.X  CLIENT MESSAGES HELP USES ANS14000E TO ANS14999I INSTEAD OF ANS4000E TO ANS4999E
IT12831 All Platforms CLIENT MAY CRASH DURING BACKUP / ARCHIVE OPERATION WITH CLIENT SIDE DEDUPLICATION ENABLED.
IT12852 All Windows AFTER WINPE RESTORE OF AN EFI WINDOWS SYSTEM MISSING BOOTMGR 
IT13066 All Windows HYPER-V BACKUP MAY FAIL WITH ANS4308E RC 4343 WHEN RUNNING ON WINDOWS 2012 R2 UPDATE 1
IT13165 Win x64 ANS4308E ANS8060E DURING BACKUP OF HYPER-V VM WITH DISK ON SMB 3.0 REMOTE SHARE WITH FULLY QUALIFIED DOMAIN NAME
IT13185 Win x64 MISSING MESSAGES AND SUMMARY_EXTENDED TABLE RECORDS FOR HYPER-V BACKUPS USING VERSION 7.1.4.X DATA MOVER (BACKUP-ARCHIVE CLIENT)
IT13257 Linux x86
Linux pLE Ubuntu
BACKUP/ARCHIVE OF CIFS MOUNT ON LINUX NOT BEING PROCESSED WITH PROPER FILESPACE NAME AND TYPE. 

Related information

Latest client and server downloads
Overview of supported OS levels
Download 7.1.4 clients:
Download 7.1.4.x interim fix clients
Featured Documents for Tivoli Storage Manager and IBM S

Document information

More support for: IBM Spectrum Protect
Client

Software version: 7.1.4

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, iOS

Reference #: 1970374

Modified date: 05 April 2018