IBM Support

IBM Installation Manager and IBM Packaging Utility 32-bit applications crash on a 64-bit x86 RHEL 7 machine

Troubleshooting


Problem

When running the IBM Installation Manager or IBM Packaging Utility 32-bit application using the Graphical User Interface (GUI) on a 64-bit RHEL 7 platform, the applications will crash with a JVM terminated error.

Symptom

The GUI crashes and a JVM termination window pops up with the following text:

JVM terminated. Exit code=160

Resolving The Problem

The IBM Installation Manager and IBM Packaging Utility 64-bit applications support RHEL 7.0 x86 on 64-bit architecture.

To resolve the issue with the IBM Installation Manager, follow the Knowledge Center instructions for converting the 32-bit Installation Manager to 64-bit using the -reinstallIM option. See the 1.8.2 Knowledge Center topic for changing the bit mode of Installation Manager.

To resolve the issue with the IBM Packaging Utility, simply un-install the 32-bit Packaging Utility application and reinstall the 64-bit application.

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.8;1.8.1;1.8.2;1.8.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
25 October 2021

UID

swg21957879

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