IBM Support

Using the Infrastructure Security support forums in dW Answers

Technote (FAQ)


How do I use the Infrastructure Security support forums to get information with Network Protection appliances, SiteProtector, and other IBM Intrusion Prevention System (IPS) products?


IBM Infrastructure Security provides basic support assistance via forums that are hosted on the IBM developerWorks Q&A Forum - dWAnswers page.

Since each post requires proper tagging before it will be visible to support engineers, other IBM experts, and other clients, it is very important to tag your questions correctly. When filling out the form to ask a question, you are asked to provide a question, and then additional details. At the bottom is a field to enter tags. This is the important part as this is the keyword that is followed by users and administrators to search for or be notified about your questions. When correctly filled out, it looks something like this:

The most common tags show in an auto-complete drop-down window as you type. In most cases, we use short acronyms or product model descriptors for the tags. Below is a comprehensive list for all Infrastructure products. If your question relates to more than one product, feel free to include multiple tags.

Product Use this tag to find topics about This Link opens a new question with the tag attached
IBM Security Network Intrusion Prevention System (ex. GX 5108) GX
IBM QRadar Security Network (IQSN/XGS) XGS
IBM Security SiteProtector System SiteProtector
IBM Security Network Active Bypass NAB

Related information

dWAnswers: developerWorks Q&A Forum

Cross reference information
Segment Product Component Platform Version Edition
Security IBM Security Network Intrusion Prevention System
Security IBM Security Network Protection
Security IBM Security SiteProtector System
Security IBM Security Network Active Bypass

Document information

More support for: IBM QRadar Network Security

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1902372

Modified date: 18 June 2018