IBM Support

TRIRIGA Outage-Cannot Login

Technote (troubleshooting)


Problem(Abstract)

Cannot log into TRIRIGA. Error is: An error occurred. Contact your system administrator

Symptom

Cannot log into Tririga. Error is: An error occurred. Contact your system administrator [MID-761266226]
Server log shows: ORA-28001: the password has expired


Cause

Database Password Expired

Diagnosing the problem

Server log shows: ORA-28001: the password has expired

Resolving the problem

Had Oracle DBA Change Password and suggested they review if they want this to be set
to expire.
Then to changed the jdbc connection information in WebSphere to update the password there.

In WebSphere go to Admin Console and navigate to: Resources, JDBC, JDBC Providers, Oracle
JDBC-Driver for IBM-TRIRIGA, Data sources, data, JAAS-J2cauthentication
Change Password, Test Connection, Restart App Server

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM TRIRIGA

Document information

More support for: IBM TRIRIGA Application Platform
IBM TRIRIGA Application Platform

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1701610

Modified date: 29 April 2015