Troubleshooting
Problem
IBM Tivoli Storage Manager (TSM) APARs fixed in TSM Version 7.1 client fix pack 2 (7.1.2) and fixed in 7.1.2.x interim fixes 7.1.2-TIV-TSMBAC-FP0002 7.1.2-TIV-TSMBAC-IF00xx
Symptom
Download page for the 7.1.2 clients:
http://www.ibm.com/support/docview.wss?uid=swg24039740
Download page for the 7.1.2.x interim fix clients:
http://www.ibm.com/support/docview.wss?uid=swg24040051
Latest TSM client and server downloads:
http://www.ibm.com/support/docview.wss?uid=swg21239415
Overview of TSM client and server system requirements:
http://www.ibm.com/support/docview.wss?uid=swg21243309
The APARs in the table below were fixed since the General Availability of the 7.1.1 client.
Note: Maintenance is cumulative.
Here are the APARs fixed in the 7.1.1 client (so the fixes are also included in 7.1.2):
http://www.ibm.com/support/docview.wss?uid=swg21667934
Resolving The Problem
Fix pack 7.1.2
Interim fix 7.1.2.1
Interim fix 7.1.2.2
Interim fix 7.1.2.3
Fix pack 7.1.2.0
7.1.2-TIV-TSMBAC-FP0001
| Scenario | Platforms fixted | Description |
| IT00935 | All Windows | ANS9999E NTRC.CPP WIN32 RC 4392 INVALID DATA IN THE REPARSE POINT BUFFER |
| IT01219 | All Platforms | INCORRECT VALUE DISPLAYED FOR NETWORK DATA TRANSFER RATE OF BACKUP SUMMARY DATA |
| IT01824 | All Windows | INCREASED LOAD TIME FOR LOCAL SNAPSHOT MANAGER REPOSITORY ENTRIES |
| IT01864 | All Unix/Linux All Windows | TIVOLI STORAGE MANAGER CLIENT JAVA GRAPHICAL USER INTERFACE SHOWS INCORRECT CONTENTS FOR BACKUPSETS |
| IT01943 | Linux x86 Windows x64 | UNABLE TO RESTORE VM IF SPECIFYING INDIVIDUAL DISK AND ORIGINAL DATACENTER DOES NOT EXIST |
| IT02227 | Windows x64 | EXCHANGE BACKUP MAY FAIL DURING INTEGRITY CHECK WITH ANS1086E (RC104) |
| IT02276 | All Platforms | THE PASSWORD FILE TSM.PWD MIGHT GET DELETED WHEN MULTIPLE SESSIONS TRY TO UPDATE PASSWORD AT THE SAME TIME |
| IT02493 | All Platforms | CLIENT OPTION "USEREPLICATIONFAILOVER NO" MAY NOT HONORED |
| IT03221 | Windows x64 Linux x86 | ANS1746E ERROR ON 'RESTORE VM' WHEN NO LUN CONNECTION IS AVAILABLE FOR PRDM DISKS |
| IT03273 | AIX All Windows Linux x86 | ANS1626E UNEXPECTED ERROR DURING SNAPDIFF CHANGELOG DATABASE INITIALIZATION |
| IT03300 | All Windows | SYSTEMSTATE RESTORE FAILS IF USING TESTFLAG REPLACEROSHORTNAME REMOVESHORTDIRNAMEONCREATE |
| IT03439 | Windows x64 | REMOTE UNMOUNT WITHOUT /REMOTE OPTIONS CAN LEAVE A SNAPSHOT IN AN INCONSISTENT MOUNT STATE |
| IT03524 | Linux x86 All Windows | TIVOLI STORAGE MANAGER B/A CLIENT MAY NOT DETECT TIMEOUT OF OPERATIONS FOR THE TARGET VIRTUAL MACHINE. |
| IT03566 | Linux x86 All Windows | CLIENT CAN CRASH WHEN APPLICATION PROTECTION IS ENABLED AND NO APPLICATION TO PROTECT |
| IT03613 | AIX All Linux | SUBDIRECTORIES OF MOUNTED CIFS VOLUME SILENTLY SKIPPED BY BACKUP |
| IT03636 | Linux x86 All Windows | RESTORE VM TO ALTERNATE VIRTUAL ENVIRONMENT DOES NOT USE AVAILABLE NETWORKS |
| IT03665 | AIX | TSM INSTALLS AN OLD VERSION OF XLSMP.RTE FOR THE AIX CLIENT. |
| IT03775 | All Unix/Linux | CLIENT COMMAND OUTPUT WRAPS AT THE 80TH CHARACTER WHEN THE OUTPUT IS PIPED UNDER A AIX KSH93 SHELL. |
| IT03810 | All Windows | ANS1228E / ANS4987E FOR SYSTEMSTATE FILES .\EFI\MICROSOFT\BOOT\BCD AND .\EFI\MICROSOFT\BOOT\BCD.LOG |
| IT04015 | All Platforms | THE ELAPSED PROCESSING TIME IN TSM CLIENT GUI WILL CHANGE TO 00:00:00 |
| IT04057 | All Platforms | ANS1149E MESSAGE AND DOMAIN OPTION NEED CLARIFICATION. |
| IT04073 | Linux x86 All Windows | RESTORE VM' ERROR ANS9365E WITH API RETURN CODE 3 FOR ACTIVE DIRECTORY DOMAIN CONTROLLER PROTECTED VM GUESTS |
| IT04082 | All Windows | RARE HANG MAY OCCUR DURING VERY LARGE BACKUP WITH BACKUP-ARCHIVE CLIENT WHEN CLIENT-SIDE DEDUP IS ENABLED |
| IT04115 | All Platforms | LARGE RESTORE USING BACKUP-ARCHIVE CLIENT GUI MAY HANG |
| IT04140 | All Unix/Linux | TSM UNIX AND LINUX CLIENT LOCAL ESCALATION OF PRIVILEGE SECURITY VULNERABILITY |
| IT04232 | All Windows | WINDOWS CLUSTER FAILOVER HANGS AT 'OFFLINE PENDING' IF DSMAGENT IS RUNNING |
| IT04325 | Linux x86 | MOUNT OPERATION OF A LINUX VM FOR FILE LEVEL RESTOR FAILS TO FIND NEWLY ATTACHED DEVICES ON SLOW LINUX MOUNT PROXY MACHINE. |
| IT04330 | Linux x86 All Windows | INCORRECT STATUS RETURN CODE SENT FROM "BACKUP/RESTORE VM" |
| IT04355 | All Windows | AUTOMATIC DEPLOYMENT PACKAGE IS MISSING THE MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE |
| IT04403 | All Windows | CLIENT BACKUP REPORTS ANS1151E '\\XXXXX\O$' IS NOT A CLUSTER DISK WHEN USING ADD-ON CLUSTER SOFTWARE. |
| IT04418 | All Platforms | "TOTAL NUMBER OF OBJECTS ENCRYPTED" AND "DATA ENCRYPTION TYPE" ARE MISSING FROM THE RESULTING DSMINSTR.REPORT.* FILES |
| IT04441 | All Windows | ANS5250E and ANS1449W generated when deleting VSS Local Backup with FlashCopy Manager on Windows |
| IT04453 | All Windows | OUT OF SPACE CONDITION CAN RESULT IN CORRUPTION OF FLASHCOPY MANAGER DATABASE |
| IT04465 | All Windows | FLASHCOPY MANAGER FILE SYSTEM BACKUPS WITH BACKUP DESTINATION TO TSM RESULTS IN SOME OBJECTS BEING BOUND TO DEFAULT MANAGEMENT |
| IT04613 | Windows x64 | ANS1086E (RC104) FILE NOT FOUND ON SQL DB RESTORE FROM VMVSS BACKUP IMAGE |
| IT04620 | All Windows | IMAGE BACKUP MESSAGE ANS1019E ON WRITE PROTECTED DISKS |
| IT04672 | All Windows Linux x86 | MESSAGES ANS0278S, ANS0266I, AND ANS1315W ARE UNCLEAR IN THE CONTEXT OF VM BACKUPS. |
| IT04713 | Linux x86 | TIVOLI DATA PROTECTION FOR VMWARE PLUG-IN GUI MOUNT OF LINUX GUEST DOES NOT MOUNT ALL LINUX VOLUMES |
| IT04715 | Linux x86 Windows x64 | TSM FOR VE FILE LEVEL RESTORE CLEAN UP MAY HANG FOR BTRFS |
| IT04803 | All Windows Mac | DELETED CLIENT FILES ARE STILL MARKED AS ACTIVE ON THE SERVER |
| IT04810 | Windows x64 Linux x86 | FULL BACKUP INSTEAD OF INCREMENTAL WHEN NFS DISK IS USED IN TIVOLI STORAGE MANAGER FOR VIRTUAL ENVIRONMENT |
| IT04831 | Windows x64 | DATA PROTECTION FOR HYPER-V INCREMENTAL FOREVER BACKUPS MIGHT BE CORRUPTED |
| IT04872 | AIX | IC93988 IS STILL BROKEN IN 7.1.1 ON THE UPGRADE PATH |
| IT04874 | All Windows | MESSAGE ANS5257E NEEDS ADDED EXPLANATION |
| IT04959 | All Windows Linux x86 | CLIENT CRASH ON PARALLEL 'BACKUP VM' JOB |
| IT05014 | All Platforms | CLIENT MAY CRASH DURING CLIENT-SIDE DEDUPLICATION BACKUP WITH DEDUP-CACHE ENABLED |
| IT05046 | All Platforms | INCREMENTAL FILE BACKUP ENDS WITH RETURN CODE 12 BUT NO OTHER ERROR OR WARNING MESSAGES IN SOME "OUT OF MEMORY" CONDITIONS |
| IT05080 | Mac | The 7.1.1 Mac client will support Mac OS X 10.10. However, the OS level will still show as 10.9 in Query Node |
| IT05174 | All Platforms | DSMC PROCESS CRASHES IN OUT OF MEMORY CONDITION DURING INCREMENTAL BACKUP |
| IT05237 | All Windows Linux x86 | CRASH ON RESTORE VM DUE TO MEMORY CORRUPTION. |
| IT05265 | All Windows Linux x86 | "BACKUP VM" MAY FAIL TO PASS THE DISK VERIFICATION CHECK WITH ERRORS ANS9921E/ANS9919E |
| IT05355 | Linux x86 Windows x64 | RESTORE OF A VM GUEST FROM PERIODIC INCREMENTAL BACKUP USING THE GUI CREATES AN EMPTY VM |
| IT05356 | AIX | AUTOMATIC DEPLOYMENT upgrade failing on AIX if not all optional client components already installed |
| IT05413 | All Windows | SYSTEMSTATE RESTORE FAILS WITH ANS1030E |
| IT05420 | All Unix/Linux | LARGE FILELIST RESTORE/RETRIEVE SHOWS BAD PERFORMANCE FOR MULTILINKED OBJECTS. |
| IT05494 | All Linux; All Windows | RESTORE VM FAILS WHEN RESTORING TO A DATACENTER THAT RESIDES IN A FOLDER WITH THE SAME NAME |
| IT05514 | All Platforms | CLIENT SESSION INITIALIZATION PERFORMS SLOWER AT TIVOLI STORAGE MANAGER CLIENT LEVELS ABOVE VERSION 6.2 |
| IT05597 | All Windows Linux x86 | ANS9365E AND API MESSAGE "A SPECIFIED PARAMETER WAS NOT CORRECT" ABOUT EXTRA KEY "GUESTINFO.VF.WS.CLIENTLICENSESTATE" |
| IT05654 | All Platforms | ANS2042W APPEARS IF MOUNT POINT INCLUDES SYMBOLIC LINK |
| IT05675 | All Windows Linux x86 | CLIENT CRASH IN "RESTORE VERIFYVMIFSNAP" COMMAND ON PARTIALLY REPLICATED DATA |
| IT05679 | All Windows Linux x86 | CLIENT CAN CRASH AFTER ERROR ANS1717E |
| IT05713 | Linux x86 | TSM LINUX X86_64 CLIENT LOCAL ESCALATION OF PRIVILEGE VULNERABILITY DUE TO ARBITRARY DSO LOAD |
| IT05734 | Windows x64 | DATA PROTECTION FOR HYPER-V INCREMENTAL FOREVER BACKUPS MIGHT BE CORRUPTED |
| IT05777 | Linux x86 All Windows | BACKUP VM DOES NOT PROCESS INCLUDE.VMDISK/EXCLUDE.VMDISK STATEMENTS WHEN THE VM NAME CONTAINS WILD CARD CHARACTERS |
| IT05899 | All Windows | IN WINDOWS 2012 FAILOVER CLUSTER VSS INSTANT RESTORE LOGS ANS3402W IOCTL_DISK_GET_CLUSTER_INFO FAILED RC=998 AND ANS5250E |
| IT06063 | All Windows | NEGATIVE "PCT_UTIL" REPORTED FOR FILESPACE ON SERVER BECAUSE OF WRONG ESTIMATION BY CLIENT |
| IT06157 | All Windows | TIVOLI STORAGE MANAGER CLIENT SYSTEM STATE BACKUP FAILS WITH ANS0361I |
| IT06199 | All Platforms | TSM API CODE RELATED TO SHARED MEMORY DOES NOT SEND BACK CORRECT RC |
| IT06211 | All Windows Linux x86 | ANS0324E (RC34) PARTIALOBJLENGTH VALUE REPORTED ON VM RESTORE |
| IT06277 | All Platforms | "TOTAL NUMBER OF BYTES PROCESSED" VALUE IS INCORRECT WITH DEDUPLICATION AND COMPRESSION ENABLED |
| IT06310 | All Windows Linux x86 | RESTORING A VM WITH THE -PITDATE OPTION DOES NOT RESTORE INCREMENTAL BACKUPS |
| IT06312 | All Windows Linux x86 | ANS3126E "NODE NOT FOUND" ON MOUNT OPERATION USING A LINUX PROXY NODE |
| IT06402 | All Windows Linux x86 | RESTORE VM USING TESTFLAG VMRESTORE_INCVMDKSIZE CAUSES DSMAGENT CRASH |
| IT06479 | All Platforms | TIVOLI STORAGE MANAGER CLIENT MAY CRASH WITH ACCESS VIOLATION C0000005 |
| IT06598 | All Windows Linux x86 | VIRTUAL MACHINE ANS0328E AND ANS1907E MERGE FAILURES FOR -MODE=IFFULL OR -MODE=IFINCR BACKUPS |
| IT06649 | All Windows | "FILE NAME WARNING" POPUP MESSAGE DURING WINDOWS CLIENTS REBOOT AFTER HAVING USED RESTORE IMAGE FUNCTION VIA GRAPHICAL INTERFACE |
| IT06894 | All Windows | CLUSTERDISKONLY NO OPTION MAY CAUSE SLOW BACKUP/ARCHIVE CLIENT STARTUP ON MICROSOFT WINDOWS CLUSTER |
| IT06909 | Mac | DSMCAD FAILS TO START DURING REBOOT WITH "INSECURE STARTUP ITEM DISABLED" MESSAGE AFTER A CLIENT UPGRADE VIA "AUTODEPLOY" |
| IT07622 | All Windows | Deployment of the client fails with ANE4252E after previous deployment attempt |
| IT07629 | All Linux All Windows | BACKUP OF VM THAT HAS DIRECTORY MOUNT OF A VOLUME FAILS WITH ERROR ANS9417E AND ANS2330E. |
Interim Fix 7.1.2.1 - Windows x64, AIX, and Solaris SPARC available May 26; Solaris x86 available May 29; Linux x86 and Windows x32 available June 12th, 2015
7.1.2-TIV-TSMBAC-IF0001
Note: this interim fix contains support for Java 8
| Scenario | Platforms fixed | Description |
| IT05016 | Windows x64, Windows x32 | INSTALL MESSAGE: THE INSTALLATION OF MICROSOFT VISUAL C++ 2012 SU1 REDISTRIBUTABLE PACKAGE (X64) APPEARS TO HAVE FAILED |
| IT06187 | Windows x64, Windows x32 | 7.1.1.1 AUTODEPLOY PACKAGE ATTEMPTS TO INSTALL 7.1.1.0 AND FAILS WHEN THE PACKAGE IS NOT FOUND |
| IT07118 | AIX | "SNAPSHOTCACHESIZE" OPTION IGNORED WHEN USED IN CONJUNCTION WITH "INCLUDE.IMAGE" FOR UNIX CLIENTS |
| IT07589 | Windows x64 | INCLUDE/ EXCLUDE STATEMENTS ARE NOT CONSIDER WHEN CHECKING FOR RDM/INDEPENDENT/MAXDISKSIZE DISK IN V7.1 |
| IT07679 | Windows x64 | VIRTUAL MACHINE BACKUP FAILS WITH ANS0344E, BACKUP PROCESS REMAINS DUE TO LOOP OCCURRING AFTER ERROR |
| IT08418 | Windows x64 | VIRTUAL MACHINE ANS0328E AND ANS1907E MERGE FAILURES FOR -MODE=FULL OR -MODE=INCR BACKUPS |
| IT08462 | AIX, Linux x86, Solaris SPARC, Solaris x86, Windows x32 Windows x64, | NOT ABLE TO USE THE TSM WEB CLIENT HELP WHEN USING THE CHROME BROWSER. |
| IT08489 | Solaris SPARC, Solaris x86 | IMAGE BACKUP WILL FAIL ON TIVOLI STORAGE MANAGER (TSM) SOLARIS SPARC CLIENT WHEN LOCAL ENABLEDEDUPCACHE OPTION IS USED |
| IT08519 | AIX, Linux x86, Solaris SPARC, Solaris x86, Windows x32, Windows x64 | TIVOLI STORAGE MANAGER BACKUP ARCHIVE CLIENT WILL DISPLAY A MISLEADING MESSAGE DURING AN IMAGE BACKUP. |
| IT08705 | AIX Linux x86, Solaris SPARC, Solaris x86, Windows x32, Windows x64 | 7.1.2 WEB CLIENT LOGIN AUTHENTICATION FAILURE POP-UP MESSAGE, ANS3004E IN DSMERROR.LOG |
Interim Fix 7.1.2.2
AIX, Linux x86, Windows x32, and Windows x64 available June 22nd, 2015
7.1.2-TIV-TSMBAC-IF0002
Note: This interim fix contains support for NetApp filers in a cluster mode environment with 8.2.x-level filers only.
See http://www.ibm.com/support/docview.wss?uid=swg21474217 and http://www.ibm.com/support/docview.wss?uid=swg27039378 and
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Storage%20Manager/page/V7.1.2.2%20Tivoli%20Storage%20Manager%20Client%20Documentation
for details.
Interim Fix 7.1.2.3
AIX, Linux x86, and Window x64 available July 31, 2015
7.1.2-TIV-TSMBAC-IF0003
See notes about Windows and AIX below the table
| Scenario | Platforms fixed | Description |
| IT06932 | Windows x64 | PRE OR POST SCHEDULE COMMANDS WITH DOUBLE QUOTES INCLUDED WILL FAIL WITH ERROR 1 |
| IT07908 | Linux x86 | LINUX MOUNT OF VMWARE SNAPSHOT TIMES OUT ON RHEL 6.6 |
| IT08430 | Linux x86 | PERMISSION DENIED ERROR AFTER SNAPSHOT MOUNT WITH NFS EXPORT. |
| IT08488 | Windows x64 | BACKUP FAILS IF EXCEEDS THE MAXIMUM NUMBER OF MOUNT POINTS ON THE TSM SERVER WITH TDP FOR HYPERV RUNNING ON WINDOWS 2012R2. |
| IT08493 | Linux x86 | CLIENT DEPLOYMENT REPORTS FAILURE ANS4016E WHILE THE UPGRADE IS CORRECTLY DONE AT THE END. THIS ONLY HAPPENS WITH CAD SCHEDULE |
| IT08831 | Linux x86 | SNAPDIFF BACKUP REPORTS ANS5250E ERROR FOR 'BIND MOUNT POINTS' THAT LEADS TO FILE SYSTEM NOT READY ERROR |
| IT08842 | Linux x86 | DIRECTORIES/FILES ARE SKIPPED ON INCREMENTAL BACKUP WHEN SUBVOLUME IS A DIRECTORY ONLY IN A BTRFS FILE SYSTEM |
| IT09184 | Windows x64 | ANS9308E MESSAGE WHILE "BACKUP VM *" FOR HYPER-V VM |
| IT09631 | AIX, Linux x86, Windows x64 | BACKUP IMAGE MAY BE BOUND TO DEFAULT MGMT CLASS REGARDLESS OF "INCLUDE.IMAGE" BEING SPECIFIED |
| IT10712 | Windows x64 in updated package | WINDOWS JAVA GUI DOES NOT LOAD AFTER UPGRADE TO VERSION 7.1.2.3 SHOWING "NO JRE FOUND" MESSAGE |
Note: the original 7.1.2.3 Windows x64 package did not contain the JRE files needed for the Java GUI (see IT10712).
- The 7.1.2.3 Win x64 package was replaced with a corrected standalone package on August 25, 2015, also labeled 7.1.2.3.
- The original 7.1.2.3 Win x64 automatic deployment package was removed and not replaced.
- If you installed the original 7.1.2.3 Win x64 package and need to use the Java GUI, uninstall 7.1.2.3, download the new 7.1.2.3 package, and reinstall.
- If you have not previously installed 7.1.2.3, download the new 7.1.2.3 standalone package and perform an upgrade install.
- Original package size: 211,108,648 bytes; new package size: 356,417,128 bytes
Note: there is an issue with the 7.1.2.3 AIX Korean language files that could not be corrected. Please wait for 7.1.3 if you need to use the AIX client in Korean.
Related Information
[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF014","label":"iOS"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21684070