Troubleshooting
Problem
VM backup fails with "ANS9365E VMware vStorage API error for virtual machine 'VM Guest' with API return code : 13
Symptom
Errors similar to the following will be logged in the datamover dsmerror.log file :
05/02/2014 10:54:07 ANS9385W Error returned from VMware vStorage API for virtual machine 'VM Guest' in vSphere API function __ns2__QueryChangedDiskAreas. RC=12, Detail message: SOAP 1.1 fault: "":ServerFaultCode[no subcode]
"Error caused by file /vmfs/volumes/4f1ae6e2-87acc819-d057-001b21c4e94b/VM Guest_1/VM Guest.vmdk"
Detail:
05/02/2014 10:54:07 ANS9387W An incremental backup for virtual machine 'VM Guest' is not possible because changed block information cannot be obtained. A full VM backup is attempted instead.
05/02/2014 10:55:22 ANS9365E VMware vStorage API error for virtual machine 'VM Guest'.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1735)
API return code : 13
API error message : You do not have access rights to this file
05/02/2014 10:55:22 ANS1228E Sending of object 'VM Guest' failed.
05/02/2014 10:55:22 ANS5283E The operation was unsuccessful.
Cause
Unable to resolve ESXI hostname
Diagnosing The Problem
Capture a trace of the VM backup. In the tracefile, messages similar to the following will be logged :
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): CnxAuthdConnect: Returning false because CnxAuthdConnectTCP failed
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): CnxConnectAuthd: Returning false because CnxAuthdConnect failed
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): Cnx_Connect: Returning false because CnxConnectAuthd failed
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): Cnx_Connect: Error message: Host address lookup for server esxi5 failed: Name or service not known
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1248): [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi5 failed: Name or service not known
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): NBD_ClientOpen: Couldn't connect to esxi5:902 Host address lookup for server esxi5 failed: Name or service not known
[
Resolving The Problem
Make sure that you can resolve the ESXI host from your DataMover.
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Document Information
Modified date:
17 June 2018
UID
swg21672060