IBM Support

ANS9365E VMware vStorage API error for virtual machine 'VM Guest'

Troubleshooting


Problem

VM backup fails with "ANS9365E VMware vStorage API error for virtual machine 'VM Guest' with API return code : 13

Symptom

Errors similar to the following will be logged in the datamover dsmerror.log file :

05/02/2014 10:54:07 ANS9385W Error returned from VMware vStorage API for virtual machine 'VM Guest' in vSphere API function __ns2__QueryChangedDiskAreas. RC=12, Detail message: SOAP 1.1 fault: "":ServerFaultCode[no subcode]
"Error caused by file /vmfs/volumes/4f1ae6e2-87acc819-d057-001b21c4e94b/VM Guest_1/VM Guest.vmdk"
Detail:
05/02/2014 10:54:07 ANS9387W An incremental backup for virtual machine 'VM Guest' is not possible because changed block information cannot be obtained. A full VM backup is attempted instead.
05/02/2014 10:55:22 ANS9365E VMware vStorage API error for virtual machine 'VM Guest'.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1735)
API return code : 13
API error message : You do not have access rights to this file
05/02/2014 10:55:22 ANS1228E Sending of object 'VM Guest' failed.
05/02/2014 10:55:22 ANS5283E The operation was unsuccessful.

Cause

Unable to resolve ESXI hostname

Diagnosing The Problem

Capture a trace of the VM backup. In the tracefile, messages similar to the following will be logged :
05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): CnxAuthdConnect: Returning false because CnxAuthdConnectTCP failed 05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): CnxConnectAuthd: Returning false because CnxAuthdConnect failed 05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): Cnx_Connect: Returning false because CnxConnectAuthd failed 05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): Cnx_Connect: Error message: Host address lookup for server esxi5 failed: Name or service not known 05/02/2014 10:55:22.792 : vmvddksdk.cpp (1248): [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esxi5 failed: Name or service not known 05/02/2014 10:55:22.792 : vmvddksdk.cpp (1224): NBD_ClientOpen: Couldn't connect to esxi5:902 Host address lookup for server esxi5 failed: Name or service not known [

Resolving The Problem

Make sure that you can resolve the ESXI host from your DataMover.

[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Data Protection for VMware","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.3;6.4;7.1","Edition":"All Editions","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21672060