Troubleshooting
Problem
Unable to save new or modified existing reports after installing a fixpack for 10.2.1.
Symptom
After clicking save option the following error message is displayed.
RSV-SRV-0003 The report specification contains an error at line '1', column '112'.
Details: Unknown element 'report'.
Environment
Cognos BI 10.2.1 with a fixpack using Internet Explorer browser
Resolving The Problem
Clear the Internet Explorer browser cache:
- Launch IE and navigate to Tools > Internet Options
- General tab
- Under the Browsing history selection ensure the option 'Delete browsing history on exit' is checked.
- Select the Delete button option and ensure that 'Preserve Favorites website data' is unchecked and all other options are checked.
- Select Delete
- Re-launch the browser and uncheck the 'Delete browsing history on exit' option.
Ensure the web page retrieves the most recent page from the server:
- In Internet Explorer open Tools>Internet Options
- General tab
- Browsing History section Settings
- Ensure you have the 'Every time I visit the web page' radio button selected.
In a distributed environment ensure that all servers including gateways, content manager and application server installs have the same fix pack installed.
Other Internet Explorer settings that are required:
- Allow Cookies
- Active Scripting
- Allow META REFRESH
- Run ActiveX controls and plug-ins
- Script ActiveX controls marked safe for scripting
- Binary and script behaviors
- Allow programmatic clipboard access
- Userdata persistence
- Enable pop-ups for the IBM Cognos BI server
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Document Information
Modified date:
15 June 2018
UID
swg21654399