IBM Support

CRJAZ1578E & CRJAZ1341E errors when trying to add Rational DOORS as a Rational Design Manager Friend

Technote (troubleshooting)


Attempts to add IBM Rational DOORS as a Friend in a Jazz based tool such as IBM Rational Design Manager, IBM Rational Quality Manager or IBM Rational Team Concert results in CRJAZ1578E and CRJAZ1341E errors.


The following errors are displayed and a friendship cannot be created.

An error occurred while requesting an OAuth consumer key from server "http ://clm:8080/dwa/public/rootservices". ID CRJAZ1578E

The remote server responded to the request to generate a provisional OAuth consumer key with a HTTP status code 400 error. ID CRJAZ1341E

Resolving the problem

From the same browser (different tab or window):

  1. Log in to IBM Rational DOORS Web Access
  2. Click create Friend in the Jazz product

Document information

More support for: Rational DOORS
Integrations: IBM

Software version: 9.3, 9.4, 9.5

Operating system(s): Linux, Solaris, Windows

Reference #: 1613729

Modified date: 01 May 2013