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Saving an IBM Rational Quality Manager Test Plan linked to a view in IBM Rational DOORS fails with "An error occurred while saving links from requirements provider"

Troubleshooting


Problem

Attempts to save a test plan or a test case with a 'Validates' link to a requirement or module view in IBM Rational DOORS fails with: "An error occurred while saving links from requirements provider". The link to DOORS is created in Quality Manager but no link back to Quality Manager is created in DOORS.

Symptom

The full error message is as follows - note the status:409:

An error occurred while saving links from requirements provider
Unable to load /qm/proxy?uri=http%3A%2F%2Fclm%3A8080%2Fdwa%2Frm%2Furn%3Arational%3A%3A1-504dd9b9029f2803-M-00000080 status:409

Another variant, with a different cause - note the status:500:


An error occurred while saving links from requirements provider
Unable to load /qm/proxy?uri=http%3A%2F%2Fclm%3A8080%2Fdwa%2Frm%2Furn%3Arational%3A%3A1-504dd9b9029f2803-M-00000080 status:500

Cause

  • The 409 error is seen where the DOORS module is open in exclusive edit mode or a section of the module which needs to be updated has been locked in shared edit mode. Or the user does not have write access to the module in DOORS.

  • The 500 error can occur when there a mismatch in the dwaHost registered with DOORS and that set in the published.url.prefix parameter in IBM Rational DOORS Web Access (DWA)

    • To verify if this is the issue, open the properties of a DOORS module and note its exact URL.

    For example:
    http ://tennyson:9999/dwa/rm/urn:rational::1-4f9819536c985f97-M-00000541

    Edit the <DWA Install folder>\server\festival\config\festival.xml file

    Note the value for the parameter published.url.prefix.

    The hostname there must match exactly the hostname in the module's properties.

    For example: <f:property name="published.url.prefix" value="http ://tennyson.ibm.com:8080/doors/redirector/"/>

    This does not match. In DOORS, it is tennyson; In DWA it is tennyson.ibm.com.

Resolving The Problem

To resolve the issue:

  • For the 409 error, close the module in DOORS and try to save the test plan again.

  • For the 500 error, if the value in the festival.xml is incorrect, correct it and restart DWA.

    • If the value in the module is incorrect, it is necessary to run the dbadmin command and restart the DOORS database server.

    Run the command: dbadmin -data <port@host> -dwaHost <correct hostname>

    Verify you see a response like:

    I- DBADMIN: DWA host has been set

    For example: dbadmin -data 36677@localhost -dwaHost tennyson.ibm.com

    -I- DBADMIN: DWA host has been set

    Restart the DOORS database server and check in the module properties that it is now correct.

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Product Synonym

Rational Quality Manager

Document Information

Modified date:
16 June 2018

UID

swg21612615

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