IBM Support

MustGather: Read first for IBM Cloud Pak System and/or IBM PureApplication System

Troubleshooting


Problem

MustGather documents aid in problem determination and save time resolving service requests. These documents contain a list of the documentation you should gather so IBM Cloud Pak System and/or IBM PureApplication System Support can diagnose your specific problem. These documents might also include diagnostic tips that will aid in diagnosing and solving problems.

Diagnosing The Problem

First Step:

Check these resources for known problems.


Resolving The Problem

Gathering problem documentation:

Second Step:

Open a word processing document and use the template in our MustGather organize your problem information to describe the problem for IBM Support.

Third Step:

Expand the sections below based on the problem. There is a table in each section which links you to a specific MustGather for each problem type.

What is the type of event?

If you have an event with this type: Use this MustGather
Chassis Fan
Chassis

Management Module

Chassis Power Module

Chassis SAN Switch

Flex Chassis
Look for the Chassis number or rack unit number in the event text to match to the chassis in the Infrastructure Map page, then select the compute node based on node bay number then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System
Chassis Node

Compute Node
Look for the node bay number and chassis number in the text. Expand the Flex Chassis selection in the tree view. Select the compute node based on node bay number then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System.
Storage Subsystem Look for Source: Storage Node {serial number} or Machine Type = 2076124, use the serial number in the event text to match to the chassis in the Infrastructure Map page, then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System
Top of Rack Switch Look for serial number, rack number to match to the Top of Rack Switch in the Infrastructure Map page, then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System
Otherwise MustGather for IBM Cloud Pak System and/or IBM PureApplication System.
  • What is the type of event?

Are you doing a specfic task?

Are you receiving a message or a report of a problem?


If you have an event with a message or an event which contains this text: Use this Must Gather
System Monitoring Shared Services MustGather for IBM Cloud Pak System and/or IBM PureApplication System Monitoring Shared Service(s)
LDAP MustGather for Cloud Pak System and/or PureApplication System LDAP and Logon issues
CMM When you see CMM..., then look for the Chassis number or rack unit number in the event text to match to the chassis in the Infrastructure Map page, then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System.
node When you see node ....., then look for the node bay number and chassis number in the text. Expand the Flex Chassis selection in the tree view. Select the compute node based on node bay number, then reference:
MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System.
Storage Node

Machine Type = 2076124
When you see Storage Node or Machine Type = 2076124, use the serial number in the event text to match to the chassis in the Infrastructure Map page, then reference: MustGather: Chassis Management Module, IBM Storwize V7000, Top of Rack, SAN Switch, and Management EndPoint problems for IBM Cloud Pak System and/or IBM PureApplication System.
Otherwise MustGather for IBM Cloud Pak System and/or IBM PureApplication System.
  • Are you receiving a message or a report of a problem with a component?

Is the problem related to a specific feature or component?

Last Step:

Use the following technotes to contact IBM Support and send in the MustGather information:



Cross reference information
Product Component Platform Version Edition
IBM Cloud Pak System Software Platform Independent All Versions
PureApplication System Platform Independent All Versions

Product Alias/Synonym

IPAS
PAS
IPAC
PAC
IBM PureApplication System
IBM Cloud Pak System

Document information

More support for: IBM Cloud Pak System

Component: Not Applicable

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 1610259

Modified date: 28 June 2019