IBM Support

ClearQuest date and time values appear skewed after applying Microsoft patch KB2633952, KB2570791, or KB2756822 on Windows 7 or Windows 2008 Server

Technote (troubleshooting)


Problem(Abstract)

This technote identifies a problem where IBM Rational ClearQuest date and time values in appear skewed by one hour after applying Microsoft patch KB2633952, KB2570791 or KB2756822 to Windows 7 or Windows 2008 Server. This problem has been identified on ClearQuest V7.1.x.x systems set to either the GMT+8 or GMT+9 time zone.

Symptom

Problems occur if you have a ClearQuest system running on Windows that meets all of the following conditions:

  • One of the following Microsoft patches is installed: KB2633952, KB2570791 or KB2756822
  • The time zone is set to either GMT+8 or GMT+9
  • The operating system is either Windows 7 or Windows 2008 Server
  • ClearQuest 7.1.x.x is running
Specifically, the following problems occur:
  • On your system, date and time values appear one hour earlier for records created on a system that does not meet all of the conditions just mentioned 
  • On systems that do not meet all of the conditions just mentioned, date and time values created on your system appear one hour later


Cause

This issue is identified as ClearQuest product defect APAR PM62602.

Resolving the problem

There are two ways to work around this problem:

  • Upgrade to ClearQuest 8.0.x.x.
  • Upgrade to ClearQuest 7.1.2.7 and higher
  • Remove Microsoft patch KB2633952, KB2570791 or KB2756822, as appropriate. See this web page for instructions on removing Microsoft patches.

Document information

More support for: Rational ClearQuest
Web Server (7.1)

Software version: 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 7.1.2.9

Operating system(s): Windows

Reference #: 1593316

Modified date: 13 December 2012