IBM Support

Generating Token Licenses results in Permanent License generation instead

Technote (troubleshooting)


Problem(Abstract)

Attempts to generate token license keys in the IBM Rational License Key Center for an IBM Rational FLEXlm license server result in permanent license keys appearing in the token license file.

Symptom

Steps to Reproduce:

  1. Select new token account in the Rational License Key Center

  2. Generate a token license key file

  3. Open the token license key file

  4. View the contents

Expected result: Only token license keys are generated in the file

Actual result: Token and permanent license keys were generated in the file

Cause

The hostname used to generate the token licenses has permanent license keys assigned on a previous License Key Center account.

Resolving the problem

To resolve the issue, the permanent licenses need to be returned by completing the following process:

  1. Log into the License Key Center

  2. Select the old License Key Center account

  3. Select "View and Return"

  4. Return all license keys associated with the server

  5. Select the new token License Key Center account

  6. Generate a new token license file for the server

Related information

A Japanese translation is available
A simplified Chinese translation is available

Document information

More support for: Rational License Key Server
Rational License Key Center

Software version: Version Independent

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1585372

Modified date: 01 March 2012