IBM Support

IBM HTTP Server fails to start with a create child process failed error

Technote (troubleshooting)


Problem(Abstract)

This technote provides a solution to an issue where IBM HTTP Server does not start due to a "master_main: create child process failed" error.

Symptom

The IBM HTTP Server does not start and the following message appears in the error log:

master_main: create child process failed


Cause

An issue in IBM HTTP Server can cause the server to crash while starting.


Environment

Deployments in which the IBM HTTP Server Version 7.0 or 8.0 is running on Windows might be affected. The following IBM HTTP Server Versions are affected: 7.0.0.0, 7.0.0.3, 7.0.0.5, 7.0.0.7, 7.0.0.9, 7.0.0.11, 7.0.0.13, 7.0.0.15, 7.0.0.17, 7.0.0.19, 8.0.0.1.

Diagnosing the problem

When the IBM HTTP Server fails to start, check the error log, which is located in the following directory where the server is installed:

<HTTPServer>\logs\error.log

Search for errors that include the text string

master_main: create child process failed

For example:

[Wed Nov 3 14:08:11 2011] [crit] (OS 6)The handle is invalid.  : master_main: create child process failed. Exiting.
[Wed Nov 3 14:08:11 2011] [notice] Parent: Forcing termination of child process 36


Resolving the problem

If no other reason, other than the error shown above, is given in the IBM HTTP Server error log file for the server failing to start and you have ruled out any issues with third-party modules, then you may be running into this issue.


See APAR PM49573 for more information about this issue:

An Interim Fix is available on request from the IBM HTTP Server team.

Related information

APAR PM49573


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Web Server (7.1) Windows 8.0.0.1
Software Development Rational ClearCase CCRC WAN Server Windows 8.0, 8.0.0.1
Software Development Rational RequisitePro 7.1.3, 7.1.3.1
Software Development Rational RequisitePro RequisiteWeb Windows 7.1.3, 7.1.3.1
Application Servers IBM HTTP Server Windows 8.0.0.1, 8.0, 7.0.0.9, 7.0.0.7, 7.0.0.5, 7.0.0.3, 7.0.0.19, 7.0.0.17, 7.0.0.15, 7.0.0.13, 7.0.0.11, 7.0.0.1, 7.0

Document information

More support for: Rational ClearQuest
Integrations: IBM

Software version: 8.0, 8.0.0.1

Operating system(s): Windows

Reference #: 1568421

Modified date: 17 April 2014