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"An error occured during move data process : -113" error

Technote (troubleshooting)


Problem(Abstract)

"An error occured during move data process : -113" error

Symptom

"An error occured during move data process : -113" error


Resolving the problem

1) The message "An error occurred during the move data process:-113" is usually caused when the Installer program didn't unlock files properly. Rebooting your computer will "unlock" the files and allow the installation to proceed normally.

Reboot your workstation and try the installation again.

  • Check if you have enough disk space.
  • Check if any invalid characters in the directory path.

If you still get the same issue after rebooting then:

2) Create a temporary folder on your computer. Copy the contents of the CD to this temporary folder. Now from this temporary folder, run the install.

Historical Number

PRI49250

Product Alias/Synonym

Document information

More support for: Sterling Selling and Fulfillment Suite

Software version: All

Operating system(s): Platform Independent

Reference #: 1547400

Modified date: 08 October 2011