IBM Support

Sametime install fails on checking server ID password

Technote (troubleshooting)


Sametime 8.5.2 upgrade hangs at "Wait while the install detects whether the Domino server ID has a password..."


Upgrade from Sametime 8.5.1 to 8.5.2 hangs during the install process.


Windows 2008 R2, Domino 8.5.2

Diagnosing the problem

Took the following troubleshooting steps:

- Confirmed the did not have a password.

- Checked Domino notes.ini and confirmed the KeyFileName and ServerKeyFileName point to the correct

- exists in the Domino\Data folder.

- Disabled all Notes programs running as a Windows Server Service, including diagnostics (NSD).

- Disabled the anti-virus from the OS.

Resolving the problem

While reviewing the notes.ini the following Domino debug is enabled:





Disabling these debug settings allowed the Sametime server upgrade to complete.

    Cross reference information
    Segment Product Component Platform Version Edition
    Messaging Applications IBM Domino

    Product Alias/Synonym

    Lotus Sametime

Document information

More support for: IBM Notes

Software version: 8.5.1, 8.5.2

Operating system(s): Windows

Reference #: 1515724

Modified date: 30 April 2012