IBM Support

Unnecessary horizontal scroll bar blocks the contents inside the listbox in ClearQuest Web 7.1 client on Internet Explorer

Troubleshooting


Problem

An unnecessary horizontal scroll bar blocks the contents inside the listbox fields when using IBM Rational ClearQuest Web 7.1 with Microsoft Internet Explorer 7 or 8.

Symptom

When adding items to a listbox field that approach the maximum width of that field, a horizontal scroll bar is displayed. This occurs when a vertical scroll bar is needed to scroll down to see the items.

This horizontal scroll bar could cover the last item in the listbox, blocking that item from view. If the form is designed to show only one line in the listbox, the entire contents of the listbox are blocked by the horizontal scroll bar.

This problem occurs when using ClearQuest Web 7.1 with Internet Explorer 7 or Internet Explorer 8.

It does not occur when using Mozilla Firefox or Internet Explorer 6.

 

Here is a screen shot example when using Internet Explorer 7 or 8:

 


 

Here is an example when using Firefox:

 


Cause

This issue was identified in the Internet Explorer 7 and 8 as a product defect under the APAR PM14433.
Both versions of Internet Explorer interpret the area behind the vertical scroll bar as space. Therefore, they force a horizontal scroll bar to show that space behind the vertical scroll bar.

Mozilla Firefox and Internet Explorer 6 do not count the area behind vertical scroll bar as space.

Here is an example. There is a long item "abcdef 1234567890123456789012" in this Internet Explorer 7 or 8 screenshot:



This item is not wrapped because the area behind the vertical bar is counted as space. The item does not exceed the width of the listbox, so is not wrapped.

However, here is the same instance in Mozilla Firefox:



The area behind the vertical bar is not counted as space. The item is wrapped since it exceeds the width of the listbox.

Resolving The Problem

The defect is fixed in the following versions:
Rational ClearQuest Fix Pack (7.1.1.6) for version 7.1.1
Rational ClearQuest Fix Pack (7.1.2.3) for version 7.1.2

Note: After updating to the latest fix pack on the ClearQuest Web server, you need to ask users to delete temporary Internet files in their Internet Explorer.


WORKAROUND:

Modify the schema element using ClearQuest Designer.
Increase the height of the listbox, ensuring the listbox can display all the items.

Related information

Latest iFixes and Fix Packs for ClearQuest 7.x

Document information

More support for: Rational ClearQuest

Component: Web Client (7.1)

Software version: 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.2, 7.1.2.1, 7.1.2.2

Operating system(s): Windows

Reference #: 1470790

Modified date: 16 November 2018