IBM Support

IBM Lotus Connections 3.0 Support Statement

Preventive Service Planning


Abstract

This support statement proposes a revision to the definition of "supported" and "unsupported" with respect to the various products on which IBM® Lotus® Connections 3.0 depends for proper operation.

Content


Introduction

Lotus Connections requires the use of several collateral products for its normal operations. In particular, it requires IBM® WebSphere® Application Server, a database, a repository for user information (typically an LDAP repository), and other products depending on specific customer requirements.

During the testing of a new release, IBM Lotus generally tests Lotus Connections with a prescribed list of these collateral products. These products are designated as "Supported Products" in the documented hardware and software requirements for that release.

Because the list of "Supported Products" cannot reasonably describe all possible configurations that a customer may need to use, some customers have voiced concerns about the level of support that will be provided for configurations that are not specifically designated as "Supported." This document is intended to provide clarification of the level of support that can be generally expected for the current release with various combinations of dependent products.

Note: Although the statements in this document reflect the general level of support that can be expected for Lotus Connections, the terms and conditions of any specific support offering, license or other Agreement you might have with IBM will determine the actual delivered support for the product. Nothing herein shall be construed as supplementing, modifying or superseding the terms of your IBM license agreement for Lotus Connections or any other agreement you might have with IBM, nor shall it create any obligation for IBM to deliver a level of support other than might be set forth in such Agreements.

Categories of Support

There are three (3) categories of support for collateral products to Lotus Connections. These are "Supported Product", "Newer Versions and Releases of Supported Products" and "Unsupported Products." The definition and support statement for each category follows:

1. Supported Product
A "Supported Product" is a product (at a specified version, release and fix level) that was tested by IBM Lotus and is known to work with Lotus Connections. The list of Lotus Connections 3.0 supported products can be found in Lotus Connections 3.0 System Requirements.

Products in this category are supported as per the terms of your Lotus Connections license agreement. PMRs (Problem Management Records) will be accepted by IBM Support (“Support”) in accordance with the conditions of the Lotus Connections License Agreement.

2. Newer Versions and Releases of Supported Products
Many products outside the specific version(s), release(s) or fix pack(s) of the "Supported" version, (referenced in the documented hardware and software requirements) may not have been explicitly tested by IBM Lotus, yet can reasonably be expected to perform within the accepted bounds of reliability, function and performance by a customer, excluding those listed in the Restrictions section.

Products that fall into this category are typically newer releases or fix levels of a product already in the "Supported Product" category or a product that adheres to a standard API that Lotus Connection supports, such as an LDAP server. Some specific examples might include a newer operating system fix level, an IBM Java (JVM) fix pack, a new fix pack or release of DB2 or an updated LDAP server.

For products that fall into this category, support is as follows:

For IBM products, such as IBM Directory Server or Domino LDAP, IBM DB2, and IBM JDKs (JVMs), Lotus Connections will fully support fix-pack, release and version updates that do not significantly change interfaces or other underlying support that Lotus Connections depends on for its functionality. If and when a newer release of one of these products is shipped that Lotus Connections cannot accommodate, that fact will be noted as described in the next section entitled "Unsupported Products." Note that in order for Lotus Connections to support an update to a database or LDAP product, WebSphere Application Server must support that update as well.

Note: Lotus Connections has been tested extensively with the stated release version and fixpack release of WebSphere Application Server found in the Lotus Connections Software requirements. The Lotus Connections 3.0 System Requirements section will be updated when successfully completing testing of forward Websphere Application Server fix packs as we continue to test. Upgrading to a new fix pack level of the WebSphere Application Server that is not listed in Lotus Connections 3.0 System Requirements is not well tolerated and is treated as an Unsupported Product described below.

For non-IBM products, the Support team will make a commercially reasonable effort to support products in this category. Support will accept problem reports (PMRs) for the appropriate releases using these untested products. If Support is able to recreate the reported problem using a "Supported" version of the product, we will attempt to fix the problem.

If Support is not able to recreate the problem with a "Supported" version of the product in question and is not able to resolve the problem on the untested version of the product in question, Support will look to the Support organization for the product in question to provide resolution. Please note that varying degrees of customer involvement may be necessary to handle this process for non-IBM products.

If the Support organization for the untested product in question is unable to resolve the problem, Support will deem that version, release or fix pack level of the untested product in question to now be an "Unsupported Product."

3. Unsupported Product
An "Unsupported Product" is a product (at a specified version, release and fix level) that is known to not work with Lotus Connections and is therefore not supported. A product can be included in this category as a result of an explicit test effort by IBM Lotus or as a result of discovery from a prior customer problem. The Lotus Connections team maintains a list, by Lotus Connections release, of all products that need special consideration for deployment. They are published within this document in the Restrictions section.

Notifications of changes to this document can be sent when the feed is appropriately set up through the
Lotus Connections RSS Feed.

Link to the Support site: http://www.ibm.com/software/lotus/products/connections/support/

Support for LDAP Servers

LDAP support spans two (2) categories. These are "Fully tested and supported LDAP servers" and "Untested LDAP servers." The support statement for each category follows:


1. Fully tested and supported LDAP servers
The list of fully tested LDAP servers for each release of Lotus Connections is documented in the detailed system requirements for each release. You can find the current supported versions for Lotus Connections 3.0 at https://www.ibm.com/support/docview.wss?uid=swg27012786. Support accepts problem reports for the appropriate Lotus Connections releases using the tested directory servers. These problem reports receive high-priority attention. Features that are tested with these directories include relatively simple search and retrieval functions for user and group objects. Functions outside this scope, such as dynamic groups, referrals, or the Active Directory Global Catalog feature, are considered advanced features and have not been tested with Lotus Connections. Lotus Connections Support encourages customers to work with their LDAP provider for additional support on these advanced features.

2. Untested LDAP servers
In general, Lotus Connections Support makes a commercially reasonable effort to support directory servers that have not been tested with Lotus Connections. This includes version numbers that differ from what is listed as tested in Lotus Connections 3.0 System Requirements. Support accepts problem reports for the appropriate Lotus Connections releases using untested directory servers. If Support can recreate the reported problem using a tested LDAP server, staff will attempt to fix the problem. If Support is not able to recreate the problem on a tested LDAP server, customers are referred to the LDAP provider for further assistance.


Restrictions


The following are restricted products where IBM Lotus Connections team has a specific reason for supporting an exact match or for not supporting the product. This list may change, as our product and customer experiences continue to grow:

- Exact match for supporting: WebSphere Application Server fix pack(s) specified in the Lotus Connections 3.0 System Requirements (Application Servers) Note: As forward fix pack(s) are verified supporting Lotus Connections 3.0, the Lotus Connections 3.0 System Requirements will be updated with the additional supported version(s).
- Not currently supported: Integrating SPNEGO or IWA with the Lotus Connections Activities sidebar and Business Card in the Notes 8.5.1 Client and Notes 8.5.2 Client.
- SPNEGO & CA SiteMinder complex security configuration for Lotus Connections 3.0 offering.

This document may be periodically updated as Restrictions are made known.  Please subscribe to the Lotus Connections RSS Feed to be made aware of updates to this document.  


Link to the Support site: http://www.ibm.com/software/lotus/products/connections/support/

Document information

More support for: Lotus End of Support Products
IBM Connections

Software version: 3.0

Operating system(s): AIX, Linux, OS X, Windows, Windows Mobile

Reference #: 1454382

Modified date: 29 March 2011