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CRJAZ0745I Error retrieving users from the external user directory

Technote (troubleshooting)


This technote explains how to resolve an CRJAZ0745I error, that can occur when retrieving users from the external user directory in IBM Rational Team Concert.


Users are getting you are not authorized to access the Jazz page they are trying to access after key in their LDAP id and password. The LDAP nightly sync is unable to import LDAP users to the Jazz server.


The 'Group Member Property' attribute was not set properly from the Jazz/setup page. The default value is set to members. That assumes your LDAP group record has an attribute named members representing member of the group. To verify this attribute exist, follow instructions documented in technote: 1445366: How to verify LDAP parameters for Jazz Team server configuration

Resolving the problem

Update "Group Member" Property under the Jazz/setup page, or the advanced properties page under the server tab in Jazz/admin page with the correct value.

Leverage the Jazz Community
Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Document information

More support for: Rational Team Concert
Team Server

Software version: 2.0,,

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1451006

Modified date: 09 December 2010