IBM Support

Notes or Domino crashes with error "0x115 - RTVSCAN is operational and may be holding our memory, exiting..."

Technote (troubleshooting)


Problem

Your Notes client or Domino server crashes with the following error: "0x115 - RTVSCAN is operational and may be holding our memory, exiting. Please restart RTVSCAN or reboot the system".

Cause

When Domino, Notes, or any Notes API exits, the program tells the operating system (OS) to destroy the shared memory. The problem arises when the OS does not destroy it as long as a single process is attached to Notes/Domino shared memory.
Many times, we detect that RTVSCAN is running and the Notes/Domino memory is still around because RTVSCAN is holding it. So, we print out this "specific" message on the server or client.

If Notes/Domino is already running and RTVSCAN attaches to it, then there is no issue. Tthe problem arises if RTVSCAN is holding Notes memory at the time of starting or stopping Notes/Domino.


Resolving the problem

This issue was reported to Quality Engineering as SPR# LWLW7B58YX. This issue was determined to caused by third-party application (anti-virus software). To temporarily work around the issue, you can reboot the server or client that is displaying the error.

Document information

More support for: IBM Domino
Crash

Software version: 8.0, 8.5

Operating system(s): Windows

Reference #: 1443971

Modified date: 16 September 2014