IBM Support

Notes client hangs while forwarding certain messages to an SMTP address

Technote (troubleshooting)


Problem

You receive reports that a user's Notes client hangs when they attempt to forward certain messages to external SMTP addresses. You receive reports of a similar Notes client hang when users attempt to past content into a new memo.

Cause

The cause of this issue is the CD to MIME version carried out by the client while sending mail to an external SMTP address. Changing the Location document's setting, "Format when addressing mail to the internet" from "MIME" to "Notes Rich Text Format" will stop the client from hanging while sending mail. However, this workaround will cause the Router to perform the CD to MIME conversion during the mail routing process, and could cause a similar hang on the Domino server.

Diagnosing the problem

To diagnose this issue, run NSD manually while the client hang is occurring. The following Call Stack will be reported in the NSD log:


grEncodeGIFFile
ConvertBitmapToGIF
BitmapRunReplaceWithNative
CEdGraphicRun::Duplicate
CEdGraphicRun::CopyRange
VisibleRunCopyRange
CEdParagraphBoxData::CopyRange
DocCopyCommand
CRODocSelection::CommonCommand
CSelectionManager::ProcessCommand
NEMProcessCommand
ProcessWksMsgExt
CheckWksMQ
CDeskSubprogram::SubMessageProc
MainWndProc
GetDC
GetWindowLongW
DispatchMessageW
NEMMainLoop
WinMain
WinMainCRTStartup
RegisterWaitForInputIdle

Resolving the problem

This issue is fixed in 8.5.1 Fix Pack 3 and 8.5.2.

Fix details: SPR# ASHH7ZEDKB

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Note: A similar hang was also reported to occur on the Domino Server during the mail routing process, which causes Mail to stop routing and the NBES (Notes Blackberry Enterprise Services) task to hang. For details on that issue, see technote 1421967 -- "Mail stops routing and NBES task hangs after call to ConvertNotesBitmap & grEncodeGIFFile".

Document information

More support for: IBM Notes
Editor

Software version: 8.5.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1438720

Modified date: 20 June 2018