IBM Support

MustGather: ClearQuest Web 7.1 Server の診断情報収集について

技術情報(FAQs)


質問

[ Japanese ] IBM Rational ClearQuest Web サーバー バージョン 7.1 の問題を解決するため、ラショナルクライアントサポートへ提供する情報を収集する手順はありますか?

回答

目次:


IBM Support Assistant による自動診断

You can automate these data collection steps for Windows and UNIX/Linux for ClearQuest V7.1.x.
To do so, install IBM Support Assistant Lite for ClearQuest 7.1.x. You can find download and usage information about this tool in technote 1407905.

The tool provides you with these collector types for ClearQuest Web and CM Server diagnostics:
  • General Change Management Server Collector: Gathers information for general issues relating to Change Management (CM) Server. This includes CM Server configuration, IBM Installation Manager, as well as information related to embedded IBM WebSphere Application Server.
  • Server Configuration Collector: Gathers only CM Server configuration information.
  • Server Processes Trace Collector: Enables process tracing on the CM Server. You will be prompted to recreate the server issue found, and when completed, to continue with the data collection tool to disable trace settings and gather information.

It is recommended that you run these collectors with administrator privileges.




デフォルトのインストールパスの確認





基本情報の確認




Microsoft Windows プラットフォーム上の ClearQuest Web の診断ログの収集



Linux または UNIX プラットフォーム上の ClearQuest Web の診断ログの収集



変更管理サーバー (CM サーバー) の診断ログ情報の収集

関連情報

An US English translation is available

Document information

More support for: Rational ClearQuest
Web Server (7.1)

Software version: 7.1.1, 7.1.2

Operating system(s): Platform Independent

Reference #: 1432070

Modified date: 25 July 2011