IBM Support

Subsequent outbound SMTP messages are rejected if one message has a permanent error

Technote (troubleshooting)


Problem

In Lotus Domino 8.5.1, when one SMTP outbound message is rejected with a permanent error, such as "user not known", subsequent messages queued for the same destination are also rejected.

Symptom

You receive delivery failure reports for messages where the failure reason is "Permanent error" with no supporting information.


Resolving the problem


This issue is now fixed in Lotus Notes and Domino 8.5.1 FP4 and 8.5.2.

Fix details: SPR# TPON83FH62

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Document information

More support for: IBM Domino
SMTP / MIME

Software version: 8.5.1

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1424498

Modified date: 17 August 2010