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Maximo Support Resources (Home)

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This is your first stop when looking for help on Maximo. Select the tab that best matches the information you are looking for and click a topic button for a targeted list of popular documents on the subject.


Welcome to the support resources page for Maximo. This is a page dedicated to Maximo support where you can find more information related to Maximo and quickly perform searches on subjects that are commonly asked about by our clients. The links below provide a quick reference areas of the IBM web that support your product. The tabs across the top offer one button searching for commonly requested information.

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Links to Support Resources

IBM Support Portal for Maximo

The IBM Support Portal is a central entry point into all support offerings and provides information and support resources for your products. Visit the Support Portal to review and access Tech Alerts, Downloads, Tools, Support Content and other resources.

IBM Service Management Connect (SMC) Resources for Maximo Asset Management

Service Management Connect (SMC) is an interactive social media environment where you can post and read Blogs, access Wikis, participate in Forums interact with developers and clients and link to other resources. SMC is a great place to get questions answered by experts and people who have already solved similar challenges.

IBM Information Center for Maximo

The IBM Maximo Information Center (Documentation Central) contains all of the product documentation, including quick start guides, product user guides, release notes, and installation guides.

Product Compatibility Matrix for Maximo

The support compatibility matrix provides information related to your supported products and the supported platforms/compatible products.

Product, Feature Pack, Fix Pack, and Interim Fix Release Notes for Maximo

The Release Notes detail important information, known limitations, new features, and changes to IBM products.

End Of Support Announcements and Supported Version Information for Maximo

The End Of Support (EOS) announcements and supported version information provides content about supported versions, what versions that no longer have support, and when current versions will end support.

IBM Service Request (SR)

The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. You can use SR to report problems on your supported IBM products.

IBM Support Phone Numbers

IBM Tivoli Request for Enhancement (RFE) Community

Visit the Tivoli RFE community to submit enhancement requests and collaborate directly with the Tivoli product development teams and other product users. You can track upcoming product release plans through the release cycle, and comment and rate planned items along the way.

IBM Support Handbook

The IBM Support Handbook provides information on the support service offerings provided by IBM, including definitions of programs, policies, and procedures.

Passport Advantage Online

Passport Advantage Online provides access to entitled software downloads.

Document information

More support for: Maximo Asset Management

Software version: Version Independent

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1418666

Modified date: 20 January 2017