IBM Support

'PANIC: LookupHandle: handle out of range' cvsConvertHTMLToRichText

Technote (troubleshooting)


Problem

Your Lotus Domino 8.5.1 server on Microsoft Windows crashes during cvsConvertHTMLToRichText during the conversion of a HTML message to Rich text.

This issue has been seen with customers running Lotus Notes Traveler, Maysoft SpamSentinel (third party), and can potentially occur with other tasks as well when Transactional Logging is enabled.


Environment

Windows 2003 32 Bit and Windows 2003 64 Bit

Domino 8.5.1 32 Bit and Domino 8.5.1 64 Bit


Diagnosing the problem

Lotus Domino 8.5.1 server crashes with a stack dump that resembles the following:

Traveler Stack:
############################################################
### thread 44/48: [nTRAVELER: 1fa4: 1ac4] FATAL THREAD (Panic)
### FP=0x395dd2ac, PC=0x7c82860c, SP=0x395dd23c
### stkbase=0x395e0000, total stksize=61440, used stksize=11716
### EAX=0x00000000, EBX=0x395dde7c, ECX=0x0018060c, EDX=0x00180608
### ESI=0x00000edc, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297
############################################################
[ 1] 0x7c82860c ntdll.KiFastSystemCallRet+0 (edc,493e0,0,395dda5c)
[ 2] 0x77e61c8d kernel32.WaitForSingleObject+18 (edc,493e0,395de1f0,395dde94)
@[ 3] 0x601b4ec5 nnotes.FRSendCommandToService+789 (395dda7c,395dde7c,395dde94,5)
@[ 4] 0x601b5aff nnotes.OSRunExternalScript@8+1055 (12c,1)
@[ 5] 0x601b607f nnotes.FRTerminateWindowsResources+975 (1,1010,1,0)
@[ 6] 0x601b64a8 nnotes.OSFaultCleanupExt@24+984 (986a68,1010,0,0,0,395de518)
@[ 7] 0x601b652a nnotes.OSFaultCleanup@12+26 (0,1010,0)
@[ 8] 0x601c1a24 nnotes.OSNTUnhandledExceptionFilter@4+276 (395df550)
@[ 9] 0x6018477d nnotes.Panic@4+589 (60d1b297)
@[10] 0x60002d35 nnotes.LockMemHandle@12+37 (0,395df590,0)
@[11] 0x60002e74 nnotes.OSMemoryUnlock@4+20 (0)
@[12] 0x60335930 nnotes.cvsMemFreeP+16 (57cd1904,5693bcd8,395df5c4,60347abc)
@[13] 0x60347673 nnotes.iStrFree+19 (5693bcf4,0,5693bcd8,60347d1b)
@[14] 0x60347abc nnotes.HTText::~HTText+28 (1,56936b58,60347d9b,395df668)
@[15] 0x60346b79 nnotes.LinkList::~LinkList+25 (1,395df64c,6033d0c2,56936b58)
@[16] 0x603480f0 nnotes.HTDocDelete+16 (56936b58,1,330fa832,f49b18)
@[17] 0x6033d0c2 nnotes.ConvertHTMLToRichText+610 (57cd148c,10008004,f0102d73,0)
@[18] 0x6033d42f nnotes.cvsConvertHTMLListToRichText+495 (f0102d73,f49b18,33121d9c,10008004)
@[19] 0x60322938 nnotes.ccCVSBodyPartListConvertToNoteItemList+1832 (f0102d6c,10008004,395df874,0)
@[20] 0x60300e76 nnotes.ICConvertCVSBodyPartList+86 (56930c18,0,0,10834ac)
@[21] 0x603018ac nnotes.MCConvert@32+892 (0,395df9d4,10834b0,602e0004,0,395df9a4,f10f10,ffffffff)
@[22] 0x603019d4 nnotes.MCConvertBodyPartsExt@20+36 (5e,10834b0,602e0004,0,0)
@[23] 0x602e96b3 nnotes.MIMEConvertMIMEPartExt@20+51 (5e,10834b0,602e0004,0,0)
@[24] 0x602e9773 nnotes.MIMEConvertMIMEPartsEnum@12+51 (395dfb7c,10834b0,602e0004)
@[25] 0x60996d37 nnotes.NSFItemEnumNameList@12+103 (81bc,602e9740,395dfb7c)
@[26] 0x602e9ace nnotes.MIMEConvertMIMEPartsExt@16+238 (5e,0,0,0)
@[27] 0x602e9f64 nnotes.MIMEConvertMIMEParts@8+20 (5e,0)
@[28] 0x61cf8335 nlsxbe.ANNote::ANNGetItemArray+101 (395dfc5e,0,395dfc70,0)
@[29] 0x61cfcba1 nlsxbe.ANNote::ANGetPropHandle+177 (47e,0,f786a0,fcf00d74)
@[30] 0x61d4b29b nlsxbe.ANotes::ANJPropGetObjArray+91 (30b27f00,47e,0,0)
@[31] 0x61d4faa2 nlsxbe.Java_lotus_domino_local_NotesBase_PropGetObjArray@12+178 (7fed38f3,1000,33aba9f0)
@[32] 0x7fed387e J9PRT24.setTagSumCheck+14 (30b27f00,0,0,0) @j9memtag.c(63)
@[33] 0x7ff2ad3d j9vm24.javaProtectedThreadProc+125 (f1769b0,7ff2acc0,30b27f00,7fef9cf0) @vmthread.c(1562)
@[34] 0x7ff2b565 j9vm24.javaThreadProc+53 (30889ad0,0,0,30889ad0) @vmthread.c(258)
[35] 0x77e6482f kernel32.GetModuleHandleA+223 (7c3493a3,30889ad0,0,4e0)

Maysoft SpamSentinel:
############################################################
### thread 12/16: [SpamSentinelReporter: 0ae4: 0990] FATAL THREAD (Panic)
### FP=0x09fcbc5c, PC=0x7c8285ec, SP=0x09fcbbec
### stkbase=0x09fd0000, total stksize=24576, used stksize=17428
### EAX=0x00000100, EBX=0x09fcc82c, ECX=0x09fcb0b4, EDX=0x000001f8
### ESI=0x000001f8, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297
############################################################
[ 1] 0x7c8285ec ntdll.KiFastSystemCallRet+0 (1f8,493e0,0,9fcc40c)
[ 2] 0x77e61c8d kernel32.WaitForSingleObject+18 (1f8,493e0,9fccba0,9fcc844)
@[ 3] 0x601b4ec5 nnotes.FRSendCommandToService+789 (9fcc42c,9fcc82c,9fcc844,5)
@[ 4] 0x601b5aff nnotes.OSRunExternalScript@8+1055 (12c,1)
@[ 5] 0x601b607f nnotes.FRTerminateWindowsResources+975 (1,1010,1,0)
@[ 6] 0x601b64a8 nnotes.OSFaultCleanupExt@24+984 (9d6a68,1010,0,0,0,9fccec8)
@[ 7] 0x601b652a nnotes.OSFaultCleanup@12+26 (0,1010,0)
@[ 8] 0x601c1a24 nnotes.OSNTUnhandledExceptionFilter@4+276 (9fcdf00)
@[ 9] 0x6018477d nnotes.Panic@4+589 (60d1b297)
@[10] 0x60002d35 nnotes.LockMemHandle@12+37 (0,9fcdf40,0)
@[11] 0x60002e74 nnotes.OSMemoryUnlock@4+20 (0)
@[12] 0x60335930 nnotes.cvsMemFreeP+16 (fc8220,9389b98,9fcdf74,60347abc)
@[13] 0x60347673 nnotes.iStrFree+19 (9389bb4,0,9389b98,60347d1b)
@[14] 0x60347abc nnotes.HTText::~HTText+28 (1,9387218,60347d9b,9fce018)
@[15] 0x60346b79 nnotes.LinkList::~LinkList+25 (1,9fcdffc,6033d0c2,9387218)
@[16] 0x603480f0 nnotes.HTDocDelete+16 (9387218,1,fce66e,9e424e0)
@[17] 0x6033d0c2 nnotes.ConvertHTMLToRichText+610 (95974f4,10008004,f0102953,0)
@[18] 0x6033d42f nnotes.cvsConvertHTMLListToRichText+495 (f0102953,9e424e0,9d2308c,10008004)
@[19] 0x60322938 nnotes.ccCVSBodyPartListConvertToNoteItemList+1832 (f010294b,10008004,9fce224,0)
@[20] 0x60300e76 nnotes.ICConvertCVSBodyPartList+86 (9370c18,0,0,10d134c)
@[21] 0x603018ac nnotes.MCConvert@32+892 (0,9fce384,10d1350,602e0004,0,9fce354,f10f10,ffffffff)
@[22] 0x603019d4 nnotes.MCConvertBodyPartsExt@20+36 (2bcb,10d1350,602e0004,0,0)
@[23] 0x602e96b3 nnotes.MIMEConvertMIMEPartExt@20+51 (2bcb,10d1350,602e0004,0,0)
@[24] 0x602e9773 nnotes.MIMEConvertMIMEPartsEnum@12+51 (9fce52c,10d1350,602e0004)
@[25] 0x60996d37 nnotes.NSFItemEnumNameList@12+103 (2be7,602e9740,9fce52c)
@[26] 0x602e9ace nnotes.MIMEConvertMIMEPartsExt@16+238 (2bcb,0,0,0)
@[27] 0x602e9f64 nnotes.MIMEConvertMIMEParts@8+20 (2bcb,0)
@[28] 0x608a741f nnotes.NSFNoteOpenExtended2@28+671 (1af,2003eae,4080001,0,0,9fce5d0,f10f10)
@[29] 0x6001d4d2 nnotes.NSFNoteOpenExtended@24+34 (1af,2003eae,8,0,0,9fce5f4)
@[30] 0x60038736 nnotes.NSFNoteOpenExt@16+54 (1af,2003eae,8,9fce648)
[31] 0x004143de SpamSentinelReporter+82910 (f90edc,1,9fce6bc,60188b9d)
@[32] 0x600011fe nnotes.OSLockSem@4+14 (f90ed9)
@[33] 0x60188b9d nnotes.LockHandleExt@16+365 (1af,2003eae,9fcee40,9fced3c)
[34] 0x0041420f SpamSentinelReporter+82447 (2003eae,9fcee40,9fced3c,9fce9b8)


Resolving the problem

This issue is now fixed in Lotus Notes and Domino 8.5.1 FP2 and 8.5.2.

Fix details: SPR# JSDS7VPGVV

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Document information

More support for: IBM Domino
Crash

Software version: 8.5.1

Operating system(s): Windows

Reference #: 1416383

Modified date: 28 January 2010