IBM Support

Getting error -115 (refer to the online help) when installing fix pack for IBM FileNet IDM Desktop

Technote (troubleshooting)


Problem(Abstract)

An error occurs with ComponentMoveData when installing fix pack for IBM FileNet IDM Desktop.

Symptom

The following error occurs:


ComponentMoveData had the following error:
Media name: data
Component: DESKTOP\Application Integration\MSExchange
File Group: MSExchange
File: C:\FileNet\IDM\idmxchg.dll
Error number: -115 (refer to the online help)


Cause

This error can occur if an email program such as Microsoft Outlook is still opening when installing fix pack.


Resolving the problem

Microsoft Outlook must be closed before installing fix pack for IDM Desktop.

Document information

More support for: FileNet IDM Desktop/WEB Services/Open Client
IDM Desktop

Software version: 4.0.0, 4.0.1, 4.0.2

Operating system(s): Windows

Reference #: 1415030

Modified date: 07 December 2016