IBM Support

Friendly name and Internet address are encoded when disclaimers and RFC822 phrasing are enabled

Technote (troubleshooting)


When message disclaimers and the RFC822 phrase are enabled on your Lotus Domino SMTP server, and the user name contains non-ASCII characters, both the friendly name and the Internet address are encoded.

Steps to reproduce:

1. Enable message disclaimers on the outbound Domino SMTP server.
2. Create an organizational mail policy to include a disclaimer. Do not enable the client to add disclaimers.
3. Create a user "Jørgen Test".
4. In the MIME > Advanced > Outbound Message Options, set RFC822 phrase handling to use CN as phrase.
5. Restart the server.
6. Open the Notes client with "Jørgen Test" as the user and send mail to an Internet address.
7. Have the Internet recipient open and reply to the mail. The reply address will look like the following:

"Jørgen Test" <>

8. View the MIME stream of the message and you will see the From address similar to the following:

The above address should be encoded as follows:

=?windows-1252?Q?=22J=F8rgen_Test=22?= <>

Since the outbound server does not see the domain portion of the address, it will add its own name as the domain.


When recipients attempt to reply to a message, the reply address is incorrect. This can also happen on ReplyTo All as the incorrect encoding applies to all address fields.

Resolving the problem

This issue is fixed in Domino 8.5.1 FP3 and 8.5.2.

Fix details: SPR# TPON7RBDY4

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

The fix involves reverting the code prior to the fix for SPR# AONL7BJKYM. Technote #1295316 Different multi-lingual encoding in subject and body cause messages to be garbled. To enable processing required for SPR# AONL7BJKYM, you need to include the notes.ini parameter MIMERecodeBodyAndHeaders=1


1. Disable disclaimers on the server and enable the client to add disclaimers. (Not valid for iNotes users).


2. Change RFC822 phrase handling to "do not add phrase".

Document information

More support for: IBM Domino

Software version: 7.0, 8.0, 8.5

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1409550

Modified date: 22 December 2010