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Error "Configuration Manager: The specified device instance handle does not correspond to a present device" while opening Process Services Manager Properties within FileNet® Content Engine Server.

Technote (troubleshooting)


Problem(Abstract)

Unable to view properties of Process Services Manager within FileNet® Content Engine Server. Receives "Configuration Manager: The specified device instance handle does not correspond to a present device" error.

Symptom

Cannot view properties of Process Services Manager. For example:


Resolving the problem

Here is the procedure to resolve the error:

Check if the service entry in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<SvcName>) has a pre-populated Enum subkey. If so, delete the Enum subkey so that PnP will be the one who creates it and associates it with a device under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_<SVCNAME>.

For example:

  1. Logon to Content Engine Server
  2. Stop the Service "Process Services Manager"
  3. Open registry and browse to "HKLM\system\currentcontrolset\services\vwservices"
  4. Delete "Enum" subkey
  5. Restart the "Process Services Manager"
  6. The "Enum" subkey should be regenerated

Historical Number

27527
227
000

Document information

More support for: FileNet Content Manager
Content Engine

Software version: 3.5.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1407302

Modified date: 07 December 2016


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