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Error "Configuration Manager: The specified device instance handle does not correspond to a present device" while opening Process Services Manager Properties within FileNet® Content Engine Server.

Troubleshooting


Problem

Unable to view properties of Process Services Manager within FileNet® Content Engine Server. Receives "Configuration Manager: The specified device instance handle does not correspond to a present device" error.

Symptom

Cannot view properties of Process Services Manager. For example:

Resolving The Problem

Here is the procedure to resolve the error:

Check if the service entry in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<SvcName>) has a pre-populated Enum subkey. If so, delete the Enum subkey so that PnP will be the one who creates it and associates it with a device under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_<SVCNAME>.

For example:

  1. Logon to Content Engine Server
  2. Stop the Service "Process Services Manager"
  3. Open registry and browse to "HKLM\system\currentcontrolset\services\vwservices"
  4. Delete "Enum" subkey
  5. Restart the "Process Services Manager"
  6. The "Enum" subkey should be regenerated

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.5.2","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Historical Number

27527;227;000

Document Information

Modified date:
23 June 2018

UID

swg21407302

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