Error "Configuration Manager: The specified device instance handle does not correspond to a present device" while opening Process Services Manager Properties within FileNet® Content Engine Server.
Unable to view properties of Process Services Manager within FileNet® Content Engine Server. Receives "Configuration Manager: The specified device instance handle does not correspond to a present device" error.
Resolving the problem
Here is the procedure to resolve the error:
Check if the service entry in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<SvcName>) has a pre-populated Enum subkey. If so, delete the Enum subkey so that PnP will be the one who creates it and associates it with a device under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_<SVCNAME>.
- Logon to Content Engine Server
- Stop the Service "Process Services Manager"
- Open registry and browse to "HKLM\system\currentcontrolset\services\vwservices"
- Delete "Enum" subkey
- Restart the "Process Services Manager"
- The "Enum" subkey should be regenerated
More support for:
FileNet Content Manager
Software version: 3.5.2
Operating system(s): Windows
Software edition: All Editions
Reference #: 1407302
Modified date: 07 December 2016
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