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Using 'Send To -> As Attachment' in Notes places text in 'To' field instead of message Body

Technote (troubleshooting)


Problem

Intermittently, when sending a file using Send To -> As Attachment from Windows Explorer, text that should be placed in the body of the new memo is placed in the To field.

Symptom

When sending a file as an attachment

  • from Windows Explorer: right-click on the file, select files on right pane -> select Email this file | Email the selected items, the following text is added to the To field instead of the Body of the new message:

The message is ready to be sent with the following file or link attachments: [filename.ext]

Note: To protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled.,
  • from an open file (i.e. Word doc, pdf, etc): File -> Send to -> Mail Recipient (As Attachment)..., several line breaks are added to the To field.

Resolving the problem


This issue is fixed in 8.5.1 Fix Pack 4 and 8.5.2.

Fix details: SPR# MCHZ7TGLEB

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Document information

More support for: IBM Notes
Mail

Software version: 8.5

Operating system(s): Windows

Software edition: Standard

Reference #: 1396895

Modified date: 10 July 2014