IBM Support

Collect troubleshooting data for event sequencing problems in WebSphere Process Server (WPS)

Technote (troubleshooting)


You are having a event sequencing problem with WebSphere Process Server. You would like to know what documentation you must collect (MustGather) so that the WebSphere Process Server support team can diagnose your problem.

Resolving the problem

Collect troubleshooting data for event sequencing problems in WebSphere Process Server. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and can save you time.

Setting the trace setting

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.

Note: Enabling the trace might slow down your system. This delay can lead to transaction time-outs and errors.

Required diagnostic information

Gather the following information and files:

General diagnostic information

  • Problem description
  • Environment description
  • The out of the following command from the bin directory:
    versionInfo -maintenancePackages
  • Server logs: All files from:
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

Event Sequencing diagnostic information
  • file
  • Output of the esAdmin listAll command

Instructions for collecting the diagnostic information

Collect the diagnostic information following these step:
  • Gather the file from <Install_Root>/properties.

  • Details on the esAdmin command can be found here:
    esAdmin command
  • Collect the general diagnostic information, for instructions see the "Manually collect troubleshooting information" section in Collect troubleshooting data for WebSphere Process Server.

What to do next

  1. Review the logs and traces at the time of the problem to try to determine the source of the problem.

  2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.

  3. If you cannot find related problems or cannot solve the problem, send the information you collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.

Related information

esAdmin - Administer locks on sequenced events

Document information

More support for: WebSphere Process Server

Software version: 6.1, 6.1.2, 6.2, 7.0,,,,,

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Windows, z/OS

Software edition: NA

Reference #: 1320668

Modified date: 26 February 2010