How to create and manage Enhancement Requests in the IBM RFE Community
How can you create and manage your own Requests for Enhancements (RFEs)?
IBM Collaborative Lifecycle Management (CLM) team announces that you can now create and manage your own requests for enhancement (RFEs).
RFEs are your way to tell the CLM team what features you would like to see within CLM products.
With the IBM RFE Community you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track RFEs.
The IBM RFE Community, hosted by IBM developerWorks is available at: IBM RFE Community
This portal allows RFEs to be created for several Rational products, Please visit the IBM Software RFE Community site to see if your product is listed
IMPORTANT: The list of products is updated periodically to include additional products, so it is advised that you refer to the drop-down menu for the most recent list of products that have been enabled in this tool.
You also can go to Search submitted RFEs in order to Search by attributes or Search by RFE IDs or jazz.net numbers.
Benefits of RFE Community
Clients using these Rational Software products are encouraged to use the RFE Community Portal to take advantage of the following benefits:
- Avoids the need to open a support ticket (PMR) with IBM Support for a simple enhancement request*
- Avoids the need to call IBM Support to determine the status of a given RFE.
- Comment on and provide workarounds for RFEs created by other clients - as well as see comments provided by other clients.
*Note: The RFE Community portal is intended for enhancement requests only. That is, it is limited to those cases where it is clear that the product is working as designed, but additional functionality is desired. It is not intended as a substitute for troubleshooting product issues or creating / submitting defects.
Closed-loop RFE Process
All RFEs created on the portal have disposition within the standard IBM RFE process. More information about that process and client expectations located here:
IBM Web Identity
To get started, set up an IBM Web identity and an RFE Community screen name. You will be prompted to create both before you can create a RFE.
When setting up an identity, you can choose what information in addition to your screen name will be visible to others on the portal. This decision might be driven by personal preference or your company's guidelines.
All RFEs on the portal have a range of statuses at a given time. These statuses are explained at the Definitions page.
Submit RFE Community Enhancements
If you would like to suggest an enhancement or change to the portal itself, you may create an RFE through the portal and choose RFE Community as the product.
More support for:
Rational Customer Support
Component: News and Information
Software version: All Versions
Operating system(s): AIX, HP-UX, Linux, Solaris, Windows
Reference #: 1298482
Modified date: 09 January 2019