IBM Support

How to create and manage Enhancement Requests in the IBM RFE Community

Question/Answer


Question

How can you create and manage your own Requests for Enhancements (RFEs)?

Answer

IBM Collaborative Lifecycle Management (CLM) team announces that you can now create and manage your own requests for enhancement (RFEs).

RFEs are your way to tell the CLM team what features you would like to see within CLM products.

With the IBM RFE Community you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track RFEs.


IBM RFE Community now Preferred Method for Requests for Enhancements




RFE Community

The IBM RFE Community, hosted by IBM developerWorks is available at:
IBM RFE Community


Available Products

This portal allows RFEs to be created for several Rational products, Please visit the IBM Software RFE Community site to see if your product is listed

IMPORTANT: The list of products is updated periodically to include additional products, so it is advised that you refer to the drop-down menu for the most recent list of products that have been enabled in this tool.

You also can go to Search submitted RFEs in order to Search by attributes or Search by RFE IDs or jazz.net numbers.

Benefits of RFE Community

Clients using these Rational Software products are encouraged to use the RFE Community Portal to take advantage of the following benefits:

  • Avoids the need to open a support ticket (PMR) with IBM Support for a simple enhancement request*
     
  • Avoids the need to call IBM Support to determine the status of a given RFE.
     
  • Comment on and provide workarounds for RFEs created by other clients - as well as see comments provided by other clients.

*Note: The RFE Community portal is intended for enhancement requests only. That is, it is limited to those cases where it is clear that the product is working as designed, but additional functionality is desired. It is not intended as a substitute for troubleshooting product issues or creating / submitting defects.


Closed-loop RFE Process

All RFEs created on the portal have disposition within the standard IBM RFE process. More information about that process and client expectations located here:


IBM Web Identity

To get started, set up an IBM Web identity and an RFE Community screen name. You will be prompted to create both before you can create a RFE.

When setting up an identity, you can choose what information in addition to your screen name will be visible to others on the portal. This decision might be driven by personal preference or your company's guidelines.


RFE Statuses

All RFEs on the portal have a range of statuses at a given time. These statuses are explained at the Definitions page.


Submit RFE Community Enhancements

If you would like to suggest an enhancement or change to the portal itself, you may create an RFE through the portal and choose RFE Community as the product.
 


Document information

More support for: Rational Customer Support

Component: News and Information

Software version: All Versions

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1298482

Modified date: 09 January 2019