IBM Support

Error: 'Cannot save bitmap to disk' when trying to Forward or Reply with History to message

Technote (troubleshooting)


In Lotus Notes, all users use a company signature file in their e-mail that contains HTML. When trying to use Forward or Reply with History to a received message from another internal user, the following error message displays:

    "Cannot save bitmap to disk".

This issue does not occur in Notes 7.0 releases.


This situation occurs because a portion of the HTML signature file does not render when using the Forward or Reply with History action.

Note, some customers have seen this error when creating a new memo as well.

Resolving the problem

This issue is fixed in 8.5.1 Fix Pack 2 and 8.5.2.

Fix details: SPR# VNTR7UP3CD

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

If you have not yet upgraded, use one of the following workarounds:

- When forwarding or doing a Reply With History, go to the Signature file and delete the portion of the HTML in the Signature that is not rendering.

- Open the message and from the Actions menu, choose More --> Copy Into New --> Message.

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM Domino Lotus Domino Server AIX, Linux, Solaris, Windows 8.0

Document information

More support for: IBM Notes

Software version: 8.0

Operating system(s): Linux, Windows

Reference #: 1296788

Modified date: 11 August 2010