IBM Support

Collect troubleshooting data for artifact loader problems with WebSphere Process Server

Technote (troubleshooting)


You are having a artifact loader problem in WebSphere Process Server. You would like to know what documentation you must collect (MustGather) so that the WebSphere Process Server Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving the problem

Collect troubleshooting data for problems with artifact loader in IBM WebSphere Process Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Setting the trace setting

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.


Note: Enabling the trace might slow down your system. This delay may lead to transaction timeouts and errors for time sensitive scenarios.

Required diagnostic information

Gather the following information and files:

General diagnostic information
  • Problem description
  • Environment description
  • Server logs: All files from the following directories:
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

IBM Support Assistant
Automated data collectors are available in IBM Support Assistant to improve the accuracy of complete data collection. You can use ISA Lite to automate the gathering of the required log files.

Note: When you use ISA Lite, also gather a detailed problem description, environment description, and other requested materials, such as a PI file.

IBM Support Assistant Lite
IBM Support Assistant Workbench
A special offering that contains just the data collector component of the IBM Support Assistant Workbench For a full range of problem solving features, the workbench contains all of the data-collection capability of ISA Lite and much more!
ISA Lite
  1. Download ISA Lite and extract it to your WAS_HOME directory.
  2. Start ISA Lite by running runISALite.[sh|bat].
  3. Select the following collector:
    Data Collection Options > WebSphere Process Server > Artifact Loader Problem
  4. Follow the prompts to automatically submit the collected data to IBM Support.
ISA Workbench
  1. Download and install the ISA Workbench.
  2. Install the product add-on for your release of WebSphere Process Server.
  3. Open the Workbench and navigate to the Collect and Send Data page.
  4. Select the following collector:
    WebSphere Process Server > Artifact Loader Problem
  5. Follow the prompts to automatically submit the collected data to IBM Support.

Instructions for collecting the diagnostic information

For instructions about collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for WebSphere Process Server Version 6. The server logs and some of the environment details can be collected with ISA Lite.

What to do next

  1. Review the logs and traces at the time of the problem to try to determine the source of the problem.

  2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.

  3. If you cannot find related problems or cannot solve the problem, send the information that you collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.

For a listing of all technotes, downloads, and educational materials that are specific to WebSphere Process Server , search the WebSphere Process Server support page.

Related information

Troubleshooting Guide for WebSphere Process Server

Document information

More support for: WebSphere Process Server
Artifact Loader/Resolver

Software version: 6.1,,,,, 6.1.2,,,, 6.2,,,, 7.0,,,,,

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #: 1268903

Modified date: 10 February 2010