IBM Support

Collect troubleshooting data for data map problems in WebSphere Process Server

Technote (troubleshooting)


You are having a data map problem in WebSphere Process Server. You would like to know what documentation you must collect (MustGather) so that the WebSphere Process Server Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving the problem

Collect the MustGather information for problems with data maps in WebSphere Process Server. Gathering this information before calling IBM support helps in understanding the problem and saves time when analyzing the data. You can use ISA Lite to automate this process.

Setting the trade string

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.


Note: Enabling the trace might slow down your system. This delay can lead to transaction time-outs and errors.

Required diagnostic information

Gather the following information and files:

General diagnostic information
  • Problem description
  • Environment description
  • Server logs: All files from
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

IBM Support Assistant

Automated data collectors are now available in the IBM Support Assistant to improve accuracy of complete data collection. ISA Lite can be used to automate gathering the needed log files.

Note: Be sure to also gather a detailed problem description, environment description and other requested materials like a PI file when using ISA Lite.
IBM Support Assistant Lite
IBM Support Assistant Workbench
A special offering that contains just the data collector component of the IBM Support Assistant Workbench For a full range of problem solving features, the workbench contains all the data collection capability of ISA Lite plus much more!

Instructions for collecting the diagnostic information

For instructions on collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for WebSphere Process Server Version 6. The server logs and part of the environment details can be collected with ISA Lite.

What to do next

  1. Review the logs and traces at the time of the problem to try to determine the source of the problem.

  2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.

  3. If you cannot find related problems or cannot solve the problem, send the information you have collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.

For a listing of all technotes, downloads, and educational materials specific to WebSphere Process Server , search the WebSphere Process Server support page.

Related information

Troubleshooting Guide for WebSphere Process Server
Recommended fixes

Document information

More support for: WebSphere Process Server

Software version: 6.1,,,, 6.1.2,,,

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #: 1267923

Modified date: 22 October 2009