IBM Support

Collect troubleshooting data for the failed-event resolution problems in WebSphere Process Server (WPS)

Technote (troubleshooting)


You are having a failed-event resolution problem in WebSphere Process Server. You would like to know what documentation you must collect (MustGather) so that the WebSphere Process Server Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving the problem

Collect troubleshooting data for failed-event-resolution problems in WebSphere Process Server. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and can save you time. You can use ISA Lite to automate this process.

Setting the trace string

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.

For all WebSphere Process Server versions, except v6.0.1:

For WebSphere Process Server v6.0.1:

Note: Enabling the trace might slow down your system. This delay can lead to transaction timeouts and errors.

Required diagnostic information

Gather the following information and files:

General diagnostic information
  • Problem description
  • Environment description
  • Server logs: All files from:
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

IBM Support Assistant

Automated data collectors are available in IBM Support Assistant to improve the accuracy of complete data collection. You can use ISA Lite to automate the gathering of the required log files.

Note: When you use ISA Lite, also gather a detailed problem description, environment description, and other requested materials, such as a PI file.

IBM Support Assistant Lite
IBM Support Assistant Workbench
A special offering that contains just the data collector component of the IBM Support Assistant Workbench For a full range of problem solving features, the workbench contains all of the data-collection capability of ISA Lite and much more!

Instructions for collecting the diagnostic information

For instructions on collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for WebSphere Process Server Version 6. The server logs and some of the environment details can be collected with ISA Lite.

What to do next

  1. Review the logs and traces at the time of the problem to try to determine the source of the problem.

  2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.

  3. If you cannot find related problems or cannot solve the problem, send the information you collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.

For a listing of all technotes, downloads, and educational materials specific to WebSphere Process Server , search the WebSphere Process Server support page.

Related information

Troubleshooting Guide for WebSphere Process Sever
Recommended fixes

Document information

More support for: WebSphere Process Server
Failed Events

Software version: 6.1, 6.1.2, 6.2, 7.0

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1267441

Modified date: 21 October 2009